Bajaj Auto — Awaiting delivery of my avenger street 150cc since 30 days!!!

Address:

Mumbai City, Maharashtra, 400051

Respected Sir/Madam,

This is Akshay Patil from Mumbai, one of your loyal customer of Bajaj for over a decade and the one who never thinks of any other company when it comes buying a new bike even though there are various good options available in the market. However, with my below experience all my good faith about company has gone for a toss. Hence I want to draw your attention to serious issue and raise a flag for this issue that I have being facing because of the service provided to me by Bajaj Authorized dealer as I don't know how many more have been fooled this way but at the end of the day it's Bajaj whose brand name is getting hampered.
Here's my experience below:

My agony begun when I booked an Avenger 150cc bike from BikeWale who is official online registration partner for your authorized dealer, Executive Bajaj, Malad on 23rd of January 2016 (Registration mail attached for your reference). During my initial enquiry I was told that the waiting period for bike is 15-20 days and confirm delivery will be done in maximum of 20 days, so It was cleared that I will receive my bike by 2nd week of Feb and requested them to deliver the same on 11thFebruary and same has been confirmed by dealer that they will deliver the vehicle on 11th February, 2016 (attaching mail for your reference). I specifically wanted the delivery on 11th February as I wanted to give someone a surprise on thier birthday and This was clearly stated to the dealer at the time of booking. But you have not only given fake commitments but also hurted someone's feelings.

As per my discussion with your GREAT authorized dealer (Executive Bajaj Malad), I did full payment (receipt attached) on 2nd February on the condition that they will deliver the bike as agreed. I was assured by dealer executive Mr. Ganesh that I will receive my bike on 11th of February without fail, which they failed to do so which came as a big shock to me. But more shocking n Most surprising was the fact that they give you fake promises and don't even bother to call and inform you about such change, you yourself have to follow up with them and reality is they will talk to you nicely only when you are going there for enquiry. So here came the first thought to my mind if this is what I get being loyal to BAJAJ Company. But I thought may be it's one odd time that it happened with me but won't happen again.
Moving on, when I had a conversation on 11th February with the dealer he committed me to deliver my bike on 14th of February. Again like I told you they will not inform you, when I inquired on 14th was informed that, further delay of one week and again gave promise to deliver the bike on 20th Feb (Saturday). So this time I thought of being proactive and visited their showroom on Thursday, 18th and asked about delivery status for my vehicle guess what??? MORE DELAY!!! Again fake commitments (This is also documented please check the trail emails and about how many times have you people had courtesy to respond) was informed by GREAT Mr. Sushil and Mr. Ganesh that vehicle has not yet dispatched from Plant. Again one LONG week????

So now to be frank today it is more than 30 days still waiting for delivery even after making full payment, how much more wait? How can you expect us to give you good feedback for service? Will company compensate Me for the problem I am facing??
So out of frustration, I also asked the dealer for cancellation of my booking where I'm ready to bear a loss of INR 1000 and asked the dealer to give the feedback form where I can give my genuine feedback but he bluntly declined. Shocking but sadly that's the truth.
Also, I know couple of people who booked a bike in Mumbai itself after me and are happily riding the bike. So I smell some RAT here and the said dealer is doing some kind of fraudulent activities to make some extra money at the cost of damaging the brand name of BAJAJ.

So because of all the above mentioned points, Seriously I am feeling like cheated and it is causing lot of inconvenience and mental stress. I am highly dissatisfied by the service provided by your dealer and wondering if this is the case with before purchasing the bike what will happen for after sale service??? I have known Bajaj Auto as Sixth largest manufacturer of motorcycles, don't you need positive word of mouth publicity? For your Information I have attached customer review (from other customer) about Executive Bajaj Malad, Mumbai. It is shocking to know I am not the only one who is facing this problem with the dealer it is same for almost all dealer (attached file for your reference).

It appears Bajaj is satisfied with its current count of customers and does not want to deliver the bike to me. If not so then deliver the bike to me as promptly as I gave the money to you.

So here are the options left with me now, kindly suggest which one should I choose amongst below:

1. Go to Consumer Court and file a complaint against Bajaj and it's authorize dealer.
2. I'm open to option of cancelling my booking even making a loss of INR. 1000 & moving on to other motorcycle companies forever.
3. Get me a resolution which would compensate all my mental stress, frustrations n torture I have being facing from the time since I booked the bike.

Hoping immediate resolution to my problem and requesting you not to give any false commitment to your prospective customer.