Good morning,
Facing the acute problem of treating the customers as dogs.. kalyani bajaj is a dealership to be avoided, for any kind of purchasing activity. I reiterate, avoid it for plain simple reason that the response from the staff, the manager is absolutely lukeworm for any kind of an appeal/problem.
i had booked a bajaj pulsar 180, blue color on 7th august 09. ( I booked the blue color, but the first negligence, they themselves never wrote down my color preference ). I was promised and assured the delivery within 2 weeks. They were supposed to call and inform for any kind of contingencies. Never got a call. After 2 weeks, I called them up and after heavenly 5 transfers of the call to 'god knows who' executive, i was told to wait for another 1 week, and they promised to call back this time.
While I called again, i was transferred here and there amongst people named john, gayatri, sulekha and others, but in vain. Again a wait for 2 weeks.
I was contemplating cancelling the order and approaching some other dealer. I asked for the booking amount refund. They understood there was a point so, tried being sympathetic and promised to call back within a day or two. Never did i get the call back.
Ofcourse, the irony is that they did get the stock but never remembered to call back. Totally lost out on patience, ( wouldn't you be? ) I called and refused to talk to anyone except the manager. Reached the manager Mr Prabhu, after I heard, and again refused the claimants of the call to be those so called ' sales managers'.
As I talked to him and told him about the whole month long drama, ( It was 3rd of August ) he confirmed, that the lot had arrived, barked on some of the executives and tried to cut a sorry figure. He assured the delivery within a day, all when I confessed to him the way his staff was handling the customers, where I had to explain that in their business, 'customer is the king'..
The very next day I reached with all the formality documents, as well as the cheque with the full amount printed on it. The date is : 2nd September 09. The receipt number is 5283. Then again, he told me the delivery should happen only the next day, as RTO registration is required. Course' I understood. I asked them in the meantime to check the cheque and confirm with the bank that it has been cleared. And I made it a point to ask them now and then by ringing them up. Lukeworm response again, with a reply ' We are not the owners of the bank to do that..' - By Mr Prabhu, the sales manager. ( Or thats what he called himself to be.. )
Now, on the final day when I am supposed to get the delivery, that is on 5th September, I AM BEING TOLD IT CANNOT BE DONE AS THE CHEQUE HAS NOT GOT CLEARED. Prabhu, the manager now says that unless that happens, he cannot register the bike. And, I will have to wait for another 3 days.. That makes it perfect 1 month to the holy drama.
This kind of a treatment to any customer cannot be taken in a light way by the management. If that happens, an appeal to the consumer court as well as the higher top management is to be made. Which surely, will happen.
As in the service Industry myself, we are taught the first lesson to understand, that 'customer is the king whatsoever'. There is some courtesy required even when you have to convey any simple statement, to retain the customers and maintain some goodwill.
I can only hope, that I get my total money back when I go and take it from them, or get the timely delivery of the bike with due apologies from the management.
Appu Jacob Varghese Mannoor.
Aug 14, 2020
Complaint marked as Resolved 
