Sir,
For your Information i am attaching my mail below.
--- On Mon, 14/7/08, deepak tyagi <[protected]@yahoo.co.in> wrote:
From: deepak tyagi <[protected]@yahoo.co.in>
Subject: RE: Problem in Bajaj Pulsar(Model-150 cc)
To: "SERVICE BAL" <[protected]@bajajauto.co.in>, "DELHI REGIONAL OFFICE(2W Sales)" <[protected]@satyam.net.in>, "DELHI REGIONAL OFFICE(SERVICE)-" <[protected]@sify.com>, "S D KAMATH (BAL)" <[protected]@bajajauto.co.in>
Cc: "SARVPRIYA CARRIERS" <[protected]@bol.net.in>, "MITTAR SHARMA" <[protected]@bajajauto.co.in>, [protected]@balonmove.com, "AMIT M PAWAR" <[protected]@bajajauto.co.in>
Date: Monday, 14 July, 2008, 12:44 AM
Dear sir,
Since beginning, i am facing problems from my bike's performance and from the service provided by authorised service centre(PRJ BAJAJ, Patparganj New Delhi).I regularly visit authorised service centre on predefined times from bajaj.
My last service has been done on 08/05/2008 at 19375 km.As usual quality of service was not good and very next day i have to take it to the service centre for again resolving the issues.second time some problems did not taken care of and i have to quit due to my tight schedule..
In last job service centre replace engine oil, change the kit, worked on timing chain, changed clitch plates.
On 12/07/2008 i take my bike to the PRJ Bajaj for regulaer service and register the same complains i did in my last service.PRJ Executive called me up and said "there is no engine oil remains in my Bike" and they have a doubt that there is some problems with its engine(Piston and all) and it needs to be open and need some repair.
Could any body please explain me how engine oil can be wiped of in 2 months.If there was no such kind of issue with the machinery 2 month back.Its really terrifying situation and i doubt that during last service engine oil has not been top upped or i have got a bad piece of machinery.
I am feeling harassed;you are requested to please look into this matter.
Regards
Deepak Tyagi
Mobile:-[protected]
--- On Tue, 7/11/06, S D KAMATH (BAL) <[protected]@bajajauto.co.in> wrote:
From: S D KAMATH (BAL) <[protected]@bajajauto.co.in>
Subject: RE: Problem in Bajaj Pulsar(Model-150 cc)
To: "deepak tyagi" <[protected]@yahoo.co.in>, "SERVICE BAL" <[protected]@bajajauto.co.in>, "DELHI REGIONAL OFFICE(2W Sales)" <[protected]@satyam.net.in>, "DELHI REGIONAL OFFICE(SERVICE)-" <[protected]@sify.com>
Cc: "SARVPRIYA CARRIERS" <[protected]@bol.net.in>, "MITTAR SHARMA" <[protected]@bajajauto.co.in>, [protected]@balonmove.com, "AMIT M PAWAR" <[protected]@bajajauto.co.in>
Date: Tuesday, 7 November, 2006, 10:27 PM
Dear Sir,
We are in receipt of your mail and noted the contents.
We are extremely sorry for the inconvenince caused to you, we are taking up the matter on top priority with our dealer thru our Asst Service Manager Mr. Mittar Sharma who will revert back to you after getting the details.
Request you to kindly bear with us till then.
Regards
Sudhir Kamath
Asst Mgr ( Ser Sup)
[protected][protected][protected][protected]
From: deepak tyagi [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, November 07, 2006 4:58 PM
To: S D KAMATH (BAL); SERVICE BAL; DELHI REGIONAL OFFICE(2W Sales); DELHI REGIONAL OFFICE(SERVICE)-
Cc: SARVPRIYA CARRIERS
Subject: Problem in Bajaj Pulsar(Model-150 cc)
Dear Sir,
I procured a Bajaj Pulsar from PRJ Enterprises Limited, 28, Gagan Vihar, Near Jagat Puri, New Delhi - 110092 on 27th of August 2006.
I am forced to write to you as I am not satisfied with the motorcycle procured by myself. It is just over 2 months since the procurement and I have been made to visit the authorised service centre for at least six times as far as I remember the count. However the bike has not been set right to its specified performance level. In the first place, do you think is it justified?
After first free service (within 20 days) the ignition system started having problems. Only after four visits the problem could be resolved by the technician. Moreover the technician informed that the problem was due to excess deposition of carbon in the ignition switch. If this was a regular feature then a hapeless consumer would require to get the same services every fortnight.
While the above problem was persisting, there was another setback. The gear shifting from fourth gear to fifth gear became erratic. Whenever I raised the gear from fourth to fifth the shift could accomlish only after a certain period of time accompanied with a jerk. This matter was reported to the service technicains but till now they could not find the source of the problem. They are not ready to accept any complaints from myself. As per your manual, usually, the gear shifting from fourth to fifth is recommended between speed limit of 65 -75 kmph. Now if at such high speed a minor jerk happens then a person is bound to loose control of the bike leading to accidents.
Other probems observed with the bike (headlight beam shifting, tail lamp not glowing, etc) could not be set right.
Now there could be two cause of the problems mentioned by me above
First, bad workmanship due to which a sub standard bike sample was given to me
Second, the Service Technicians of M/s PRJ Enterprises Limited are not skilled enough to do their work.
I, would therefore request you kindly attend to the problems persisting with my bike without further delay else I will have to look for other options.
Details Of Bike Are:--
Frame No:-MD2-DHD-HZZNCE32935
Engine No:DHGBNE70930
Regards
Deepak Tyagi
[protected]
Aug 14, 2020
Complaint marked as Resolved