This is what i tried to send to the area managers (service centers) and i got a failure notice , mail not sent and ID inactive.
Respected Sir/Madam,
I wish this mail could have been an appreciation
mail but unfortunately its a complaint regarding a
brand new bike with which im totally unsatisfied and
pissed. Sir/Madam , Please excuse my language im not
at all in a good mood due to the bikes problem. I
Totally regret for buying a Bajaj Pulsar instead of a
Hero Honda Karizma. I bought it since all my friends
have it and the main reason for the purchase is that I
want to form a bikers club in which I had planned to
have long trips and documentaries posted on the
internet about the experience we had during out travel
in our bikes Since Bajaj engines are very consistant
and efficient, which looks like a bad idea for me now.
[protected]The problem is that the bikes Powerful
Engine makes pethetic noise from the day i purchased
it from the showroom.....when i asked Popular Bajaj (
Bangalore ) regarding this Engine noise, they said it
is normal in 180cc but my friends circle has all
180cc's only , i have not heard this sound in any of
those bikes and I left the bike in the service center
after completing 300kms apprx which is not the actual
reading for a first service because i was not able to
tolerate the noise from the engine and excessive heat
from the engine with burnt smell.
[protected] Now another problem is that ( Sorry to say ,
I do not want to hurt anyones ego but is the fact
)Popular bajaj has the highest number of people from
kerala, now the service engineers were not able to
communicate with me in proper english nor hindi which
is very sad and pethetic. I told them that the engine
is rough and is making heavy noise, for that they have
done 1st service changed the oil washed the bike and
gave it to me and i still heard the noise. I just took
my bike from there thinking its a waste, wasting time
with those so called service engineers.
[protected] I rode the bike to my native in the speed of
40kms per hour to set the engine with atleast one stop
every 20kms. In Erode, Tamil Nadu i wanted to check
the bike for this noise, they said it is CLUTCH
LOADING NOISE and they rectified it, the bike was
little smooth after the SIXER LOADING ADJUSTMENT. But
the screeching noise was not controlled.
[protected] I came back to bangalore with the same
speed, I was satisfied with the mileage but the same
trouble started with more noises.......
I consulted my private mechanic who is a professional
dirt track racer and an expert about this ....he
checked and told me that he has not heard so many
noises at one time in any of the pulsar's( which is a
record breaking feedback and a positive feedback too,
but not for my bike ).....He claimed that the sounds
are not from the Bore ( Combustion chamber ) but from
the CLUTCH assembly which makes the bike rough, the
TAPPET NOICE , ENGINE CHAIN , CAMS...AND HE SAID THAT
CLEARANCE SOUND IS ALSO HEARD.
[protected]---Sir/Madam , you are the only
point of contact who can help me with this issue. If
you dont have a suggestion for this then i dont know
what to do to my bike. I dont want to talk bad about
Bajaj bikes but after this will have to. Please help
me with this problem.
[protected] I have a lot of expectations from this
mail sent to you asking for help. My bike is under
perfect warranty,,,,plz get back to me with any
qualified and experienced service engineer who can
understand the engines heart beat as i do.
[protected]After i get a response from someone
willing to solve the problem i will show this email
print to the service center's manager incharge.
[protected]Since the bike is under warranty plz change
any worn out part and set my bike right.....
Awaiting for your favourable response.
Thank You,
Faithfully,
Mallik Wassim
(Unsatisfied Customer)
KA 51 Q 4989
Aug 13, 2020
Complaint marked as Resolved
Bajaj Auto Service
pune
Sir,
This is to bring to your esteemed notice that I (rahul gangwar) son of Satyendra Singh Gangwar resident of 27 shekhupura today date 14-01-08 after the call of Mr. Ganjendra visited Puspa Sales
Lucknow at 12 'o' clock i handed over My bike and after 5 hours Mr.Kamran (Mechanic) told that speedometer & meter cable is damged.But due to the little bit damged o[censored]pper part of the speedo meter he refused to give me the warranty claim despite of my complaint made to them about the speedometer since the date of purchase.They always said that meter is not in stock we will inform you whenever it will be available.
Inspite of the efforts of Mr. Tariq (Bajaj Auto Service,Pune)
Pushpa Sales Alambagh lucknow did not gave any value to his efforts.
I always complained about the Locks & Speedometer with in the warranty period but Pushpa Sales Alambagh Lucknow always said
that its not in stock and so my motorcycle's warranty period expired
so I was harassed mentally and financially by them.
Its my request to you that Pushpa Sales Alambagh Lucknow should be made answerable that they could'nt recognise the damage part of speedometer before and made me wait till 5 hours?
I am complaining since last 2 years but they refused to give claim due to damage o[censored]pper part of Speedometer.So either I would have not used my bike or would have used it without Speedometer as i am using since the date of purchase.
If Pushpa Sales will mentally harass its customers than nobody would trust on Bajaj.I am enclossing the pictures of my bike's Speedometer alongwith this e-mail so that you can Judge
that it is a major or minor damage.
So kindly pay attention on my problem.
Owner's Name- Rahul Gangwar
Frame No- DVV-B -ME-03725
Engine No- DVG-B-ME-03825
Thank you
Rahul Gangwar
Lucknow
Mo.No-[protected]
Date [protected]