Bajaj Auto — Bajaj avenger 220 street

Address:

Khordha, Odisha, 751021

Dear sir/madam,

This is in regard to my purchase of bajaj branded motorbike - bajaj avenger 220 street model bearing chassis number : md2a22ez7gcl16953, engine number : pdzcgl23488 and registration : od 33g 0156 bought on 18th february 2016 from m/s bharat bajaj(A unit of bharat automobiles), patia, bhubaneswar, odisha, india.

Bajaj auto being one of the most reputed brands of india in the auto industry reflects trust and confidence in automobile buyers. I recently purchased the bajaj avenger 220 street model but was taken aback by a manufacturing defect in my bike which was in mint condition.

A term among bikers is "hands-off-balance", during which on removal of hands from the handle of the running bike, bike should go straight if the alignment, handle and wheel is ok. But in my case the bike was leaning to the left and going left all the way until it was stopped by hand. Surely this is due to delivery of a faulty piece(Unfortunately my bike), faulty for reasons unknown to me, being provided by bajaj.

Unfortunately, i expected this to be resolved during the first servicing on 20th march 2016 by engineers of the service center. But to my shock, this issue remained unresolved till now even after repeated consultation with the engineers, they failed to solve this issue which has been persistent from the mint condition.

In utter shock, i am compelled to bring this to your notice that a defective motorbike under the image of a new motorbike has been provided by bajaj auto. I am sure that you will take just actions and resolve this issue as soon as possible.

Registration no. - od 33g 0156
Bike name/model - bajaj avenger 220 street
Service dealer/agency name - bharat bajaj
State - odisha
City - bhubaneswar
Date of purchase - 18/02/2016

I registered a complaint with bajaj customer care. Complaint number with bajaj customer care - cr- 178847. And the next day got a call from service center that they will address the issue.

The engineers and executives present at the service center the next day, were able to see the problem themselves. Even after test driving for 40-50 kms, and the senior most engineer trying his best to address and solve the problem, the problem is persisting till now.

In fact, what i understand from this is "must be bajaj provided me a defective bike at mrp". This feeling is not so great.

I don't care if you need to replace the bike. You should just be doing it.

I don't know how many days i have to be present at the service center for this problem to be solved and don't know how bajaj sells its bikes without checking for balance and other stuff.

I trusted bajaj, and put my faith in the avenger street 220. And that has cost me a lot of money.

I called bajaj customer care the next day(On 23rd march 2016) looking for updates, but instead got a reply that the service center should provide me an update. They also said that even if bajaj provided me a defective bike as this one, it cannot be replaced by them. If not replaced or repaired as per my expectations, then surely i have to go to the district or state consumer forum, even if now bajaj takes their customers so lightly.

Regards,
Snehashis chakraborty