[Resolved]  Bajaj Auto — bajaj pulsar - as 150 - mohteej bajaj

Address:	Chennai, Tamil Nadu, 600056
Website:	www.bajajauto.com

Hi bajaj team,

Good day!

This is manigandan from chennai, i am owned bajaj pulsar as 150 bike since 2016.

I have some engine oil leakage issue in my bike from last two weeks... So that to resolve this i went mothij bajaj, kattupakkam, chennai.

I have dropped my bike on 26 th december 2017, when i dropped the bike, the service executive was confirmed me your bike will be ready by 27 the december 2017. But so far the bike has not yet ready... I don't know... How long they will take to resolve this issue.

I have been continuously follow up with that authorised service centre... I frequently called to service executive and that branch manager also... Firstly no one could not pick my call... If anyone picked the call... They said simply.. I will the status and let you know back by 10 min.. But i can't get single call from there end.

I can't believe this, finally they can pick my call by today morning, eventhough they provide status of bike also and confirmed that your bike will be ready by today evening.. You can pick it by today... This is unbelievable and awesome job...

Then i thought hopefully bike will be ready by today evening... So we will pick it up today, again i called to service centre at 4:30 pm... No one picked my call, i tried almost 5 or 6 contact numbers... No one pick it up.. Finally one guy pick my call.. He said sir hold for minutes.. Will check with technician regarding on this... Finally the technician confirmed that we are working on it.. It will be ready in an hour.

Then i put the permission to office and leaving earlier from office.. To pick my bike. At 7 pm i reached service centre.. I provide the slip to executive... Sir your bike is not yet ready... It will be ready by tomorrow only nu... I got this very very wrost experience from bajaj authorised service centre.

Then i reach out service manager to complaint about this... But here also one wondering fun is there, the service manager himself doesn't know about the bike staus, who is serviced.. The technician details when we received and other status.. He checking this details in front of me.

This is great support i never experienced like this...

First of all i have couple questions to bajaj corporate center and that service centre... (Mothij bajaj)

Questions to corporate.

Question no: 1

Firstly, have you authorised this service centre... Or just they themselves put it we are authorised service centre.

If you are authorised means... How did you authorised this service centre... Sorry to say this service centre is like fish market?

Question no: 2

If you would have authorised na... Have you done or maintained the yearly inspection once, if you done the inspection na am damn sure you have to cancel your authority to this service centre (Fish market - again sorry to say)?

Bajaj is one of leading brand owned manufacturer of vehicle... If you are authorised this kind show rooms and service centre... They can spoiled your brand name and damaging your future coustmers.

Question no: 3

Small mechanical service centre itself should maintain some protocols as well... But your service centre doesn't follow this kind of protocols?

I have one doubt over there... Is this same way following.. When you manufacturing bike in factory also?

Question to service centre

Question no :1

Is this way you are communicating and committed to your all customers?

Question no 2

In your service centre... Have you follow the proper step by step procedures and service operations?

Question no 3,

The service centre could following this process
5s and fifo, inventory management, service job cards, capacity management and genuinecommunication and etc etc...

Question no: 4

Why you are managing your service centre like fish market... Even fish market also better.

Also i have few more also...

Here by i have attached the slip which provided by the service centre.

Regards

Manigandan s