[Resolved]  Bajaj Auto — Bike Gear Issue

Address:

New Delhi, Delhi

Bike Number : DL3SCE 7838 My name is Amit Sharma, I am the owner of a Bajaj discover 125 disk bike (Reg No.) since 01.11.2013(date of purchase) By Ambe Bajaj molerband ext. Badarpur . I would like to raise some serious concern about my bike that i am facing since the time of purchase. There is some gear issue since then and for the same reason i went to the workshop 100 of times but yet the problem remain the same. Would like to highlight the dates and the time in the hope that you will think about the degree of customer satisfaction from my side and the level of services the customers are getting so that there shall be further improvement in the same and also i shall get the solution to the problem that i am facing. As stated earlier that I was facing the issue (with the gear) since starting and i went to the first scheduled service at Suman Bajaj Auto ( b/78 sec-2 gautam budh nagar noida ) on 700 to 800 km approx and told the same issue to the one who attended me there, don’t know why he didn’t mentioned the issue in the job card and i got the usual bike service from the workshop with the bill amount Rs. 650 (appxox). The issue remains the same, i was adjusting with the same anyhow. I went for the second scheduled service at 3000 to 3500 km approx to the same workshop and i got to the same treatment with my bike and as usual the problem remains the same as the was not been noticed. I went for the third scheduled service at 8000 to 9000 km approx but this time i made the issue to be noticed into the job sheet and by the other staffs (Mr. mukesh /sabi / subhas tomer (manager ) /Mr. vijay /Mr rajoeiya and many more technicians) at suman bajaj, all accept that bike have a issue but too late. I have 7 visits at the workshop since 17 days (08.07.2014 to 24.07.2014) my bike is into the observation at the workshop to get the ride to make it sure the problems is solved but i went with empty hand with loads of frustration and mentally and physically disturbance. I have personally requested manager to please replace the gear box as i think that was the main cause of the problem but he didn’t bothered my words. I am at my home with the bike having gear issue with lots of frustration and harassment. This main is my last hope to get the solution Thanks and Regards Amit Sharma / Phone Number : [protected]