[Resolved] Bajaj Auto — bike's part got rust

Chinjal Modi

from Ahmedabad, Gujarat

Address:

380014

I have bought bajaj avenger cruise 220 on 14th july 2018,
Between 1 month panel of wind glass got the rust, from where i bought my bike that showroom (Navavadaj, vyaswadi) is permanatly closed, so i complaint to another
Showroom (Iscon) but they are not showing any responsibilty against customer, after so many argument they replaced my bike's panel.
Now my bike have just copleted 2 months and other parts of bike got rust, please checkout the attached image for more information and i dont want to complain in showroom again and again, so i just want permanent solution for this issue.

+4 photos

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Oct 29, 2018

Complaint marked as Resolved

Bajaj Auto customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2018

Bajaj Auto Customer Care's response Hi Chinjal,
We would like to investigate the issue. You can either call our customer care number at[protected] or register your complaint online by clicking http://bit.ly/2bNK4z5. You can also write to us at [protected]@bajajauto.co.in

Regards,
Team Avenger United

Oct 09, 2018

Updated by Chinjal Modi I have build trust with bajaj vehicles by driving pulsar for 14 years. so I decided to buy avenger cruise 220, but I found that whatever trust I build was fake, as I am not satisfied by having avenger, just in 2 months my bike got rusting problem still I don't believed that my NEW bike got rust.

Instead of replace the bike I gave my bike at service center to remove rust, no one like that his new things got the problem in 2 months.

Service center person wants to color my bike’s parts so they just cover rust by coloring the part, means it may be possible that in future it will happen same issue again and I have to visit service center again to solve this problem and my life is gone like this with this bike.

Still problem is not solved, It’s have been 3 days that I gave my bike to remove rust but I don't have any updates from service center, they took my bike to remove rust and there is no phone or updates. Mr Daksh from sabarmati branch who took responsibility to give my bike with good condition but I never found this person at sabarmati branch not even on call.

I bought avenger cruise 220 in 1, 07, 000 rs and it is not small amount for me, and it is my first bike that I bought with my own money.

So I request you to either give me all new avenger cruise 220 with guaranty that will not having problem like this or give my money back.

Oct 10, 2018

Updated by Chinjal Modi After 4 days they handover my bike to me, result : still some rust is same as it is, no change in that .
I don't want to keep this bike with me. Please I request you to give my money back or replace this bike..

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Comments

Surendar C mahar

from Mumbai, Maharashtra

Bajaj avenger 220 cruise 2nd service after service getting out from service centre bike not started by self start after calling service centre mechanic come and checked said that their is the issue of one way clutch company didn't have part we have ordered when it will we will replace till u have to start by pushing in gear ur bike

Bajaj Auto Customer Care's response, Oct 9, 2018

Verified Support

Hi Surendar,

We would like to investigate the issue. You can either call our customer care number at[protected] or register your complaint online by clicking http://bit.ly/2bNK4z5. You can also write to us at [email protected]

Regards,
Team Avenger United