[Resolved] Bajaj Auto — Complaint against service bajaj avenger 200

Tausheem Shakil

from Dehra Dun, Uttarakhand

Apr 24, 2017

Address: Bareilly, Uttar Pradesh, 243003

Website: www.bajajauto.com

Hi Team,

My name is Tausheem Shakil. I own a Bajaj Avenger 200cc.
Bike no. DL6S-AC-5907

I was facing some issues with my bike's performance so I thought to get it checked up by Bajaj experts. I visited City Bajaj Bareilly to get my bike's checkup done.

The team at the service center did a quick checkup and suggested me to get the Full-Engine Service done and gave me an estimation of INR 8000 to INR 10000.

Although it was a lot of money for me but still I made up my mind and hand over my bike at the service center on Monday, 10th April 2017.

Next Monday, that was 17th April 2017, I got my bike back with a bill of INR 11300. It was above the estimated cost given to me by the service center. I asked them why the amount is higher than what had been told at the time of submitting the bike for service, they told me that they have replaced every part that was the part of the problem and assured me that my bike will now run like a new one.

I happily paid the money and took the bike to my home.

When I was riding the bike, I noticed some noise that was coming from the Engine. The gear & clutch were also making some noise. Even I also noticed that my bike is now overheating.

Next morning, I complained about it at the service center. Since then, I keep calling and visiting the service center every other day and nobody is giving me a solution. Instead of providing a solution, they are asking me to ride the bike few thousand KiloMiters and as per them, the problem will be sorted out automatically.

I am very much unsatisfied with the quality of service that I received from City Bajaj and would like to request Bajaj Automobile to help me out sort the issue.

Either I want a solution to my problem or a refund of my money.

I hope I will get a reply to this email very soon.

Regards

Tausheem Shakil
Bike No. DL6S-AC-5907
Mobile No [protected]

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May 25, 2017

Complaint marked as Resolved

Verified Support

Apr 24, 2017

Bajaj Auto Customer Care's response Dear Tausheem Shakil,

Sincerely apologize for the inconvenience caused. Request you to register your complaint online by clicking http://bit.ly/2bNK4z5 or mail your concern at [protected]@bajajauto.co.in, our team will look into this on priority and get in touch with you.

Regards,
Team Avenger United

Apr 25, 2017

Updated by Tausheem Shakil Hi Team,

First of all, I would like to thank you for the quick action you have taken on my query. The very next day after sending you the email I got a call from City Bajaj Bareilly. Although my problem has not been resolved yet, and I am very unhappy with the way City Bajaj treats their customers. They are very RUDE and UNPROFESSIONAL.

Let me explain to you what happened with me.

As I have already mentioned earlier in this email that I have got a call from City Bajaj. The person who called me up regarding the issue asked me "Why you have written an email directly to the company, you should have told us first?" When I told him that I have complained about it many times at the service center but nobody listened to me, I was left with writing an email to Bajaj Automobile, he got angry.

He further told me, what do you think, If you will write a complain directly to the company, will they send the staff from the headquarter to service your bike? They will route your complaint to us and ultimately you have to come to us only.

He also added, If I have guts, I should get the service done directly from the company's staff as they will not do it.

I don't know how come someone talks to their customers like this. Is this what customer service is?

After this incident, I do not want to go to the service center again, please arrange some help directly from the company and get my bike's service done.

One more thing I would like to bring to your notice that I have got an SMS and an Email that my query has been resolved. I don't know how on earth someone has fixed the issues without touching my bike. I even not visited the service center after the call I received from City Bajaj.

Best Regards

Tausheem Shakil
Contact no. [protected]
Bike no. DL6S-AC-5907
communication registration no. is ISR-120819.
CITY BAJAJ, Contact No-[protected]