Bajaj Auto — complaint regarding poor performance and poor service experience of bajaj pulsar ns 125

Address: surjeet bajaj near karond 462001

I am writing to express my deep dissatisfaction with the performance of my Bajaj Pulsar NS 125, which I purchased on January 28, 2022. Despite being a 125 cc bike, it has consistently failed to meet even basic expectations, causing me significant inconvenience over the past two and a half years.

From the very beginning, my bike has had issues with fuel leakage, which I reported to your service centers multiple times. While the fuel leakage problem was eventually resolved after several visits, my bike's mileage has remained a persistent concern. Despite repeated assurances that the mileage would improve after servicing, my bike continues to deliver a poor mileage of around 30 kmpl, far below the expected range of 50-55 kmpl for a bike of this capacity.

In addition to the mileage issues, my bike now suffers from low pickup and struggles to accelerate after the third gear, severely impacting its performance. Despite numerous complaints, the problem remains unresolved. I have been directed to different service centers, some of which are located quite far from my residence, but the issues persist.

During one of the recent service visits, I was informed that multiple parts of my bike were damaged and needed replacement. I was charged approximately ₹6, 000 for the replacement of around 20 parts, despite the fact that my bike is still under warranty. Unfortunately, even after this costly repair, my bike continues to underperform with the same low mileage and acceleration problems.

I am extremely disappointed with the quality of service I have received and the overall performance of my bike. Given the ongoing issues and the financial burden I have already borne, I no longer wish to keep this bike. I kindly request that Bajaj Auto Ltd. take immediate action to address this situation, either by providing a permanent solution or by offering a satisfactory resolution, such as a replacement or refund.

Please consider this matter with the urgency it deserves, as I am losing confidence in your brand and the reliability of your products.

Thank you for your attention to this matter. I look forward to your prompt response.