[Resolved]  Bajaj Auto — complaint regarding spare part purchase from dealer.

Address:

Mahendragarh, Haryana, 123001

Sir/madam,
I am a regular customer having a high bonding with bajaj since 2010. I own a pulsar 180 which i get serviced as well as buy spares from authorised dealer in my locality always not taking my bike to market mechanics even for a single time.
But recently i needed my carburator replaced. So asked the dealer workshop to do the same. They replied that they did not have that in stock at that time and asured to make that available within 10-15 days and noted down my contact details. But it has been three months that they still can not provide one. I have been visiting them every 10-15days but they reply the same.
Today when i asked them again. They say that i have to deposit the amount in advance to get the part after 10-20 days.
This was a huge setback and shocking for me as i thought bajaj take utmost care of their customers.
Sir. Why should i make advance payment for a part?
Or if i have to, then why shoyld i wait for bajaj to provide me the part when i can buy the same part from market?
And why should i be a loyal customer paying extra money in authorised centers when i can get my bike spares and serviced at much cheaper cost from market technicians?
Hope you resolve the issue as soon as possible.
With regards
Ankit yadav
[protected]
Dealer name: rr bajaj narnaul haryana-123001