[Resolved]  Bajaj Auto — defective piece

Address:

382424

Dear sir,
Hi my name is ankur shrimali i am writing this mail to notify that what is happening with customer in dealership.
I purchased pulsar 160 ns on 19th nov from amin bajaj chisis no:md2a92cy0hce13017, shahibaug, ahmedabad. When i went for delivery and i saw the bike first time i told the executive that it is aged bike i don"t want this bike. Because it was not washed. Full of dust graphic covers stick so hard we not able to remove. Lots of gum marks, rusting and scratches. I demanded for other piece so your executive told me that sir took test drive piece i was not agreed for that i demanded for new fresh piece so he told me that sir once you wash this bike it will be all right. I asked him why bike in this conditions no pdi no wash. So he replied that because of diwali sir pl came after labh pancham i wl wash your bike and ensured me to sort out all my issues.
Very next day i found that there is a leaking problem. I called him so he told me that dont drive the bike pl came after labh pancham i wl take care of ths problem.
When i called him on labh pacham he told me that sir i am on leave pl came after couple of the days. After two days i went to shahibaug showroom. He told me that pl go laldarwaja showroom.
When i went lal darwaja showroom met service person and discuss all problem he told me sir i only help you in this leaking problem. I am not going to wash your bike and i am not responsible for other bike issues pl contact your sales executive. That time i saw other bike delivery and i found that mudflap is not fitted in my bike.
I frustrated and again call him so he told me that sir because of festive season service person denied bt after two /three days i personally took your bike and solve your all problem.
But he not came for this so i again called that if you are not free i wl come to your showroom. So he told me don't worry sir i wl come. After week he came took my bike and in evening he returned my bike. I saw and told him that what are doing you told me that after washing iit wl be all right but my bike is in same condition. I told him that i want replacement. So he replied that pl go laldarwaja showroom they will look after your all concerned.
I went laldarwaja showroom on 18 nov saturday. And meet one lady name is babita and explained all things and tell her that i want new peice because of your executive fault i am not going to keep this kind of faulty peice. I she replied that pl come on monday or tuesday because our general manager is on leave.
On 21st nov again i went laldarwaja showroom meet babita and again explained all thing. Than i meet with general manager salim kureshi and start explaining that matter bt he is not ready to listen me and gives mevery nonsense excuses. He is not even to ready to listen custmet query and using very abusive language and tone. And told me that i wl repair only that things which i want to repair if you want to repair. Or leave our showroom with your bike. There is one other lady she has also misbehave with me. She said to me like"go go do whatever you want to do nothing gonna happen "
They have no sense how to talk. How to behave with customers. This kind of people represent bajaj bike.
Then i visited bajaj regional office. Abad. And meet with one asm and explained all thing he observed my bike and ensure me that i wl speak with dealership. With in two days they will change your peice or sort out your problems. But still nothing happened.
I writing this because it is eye opner for you that what kind of treatment given by dealership to customers. Why should i keep this kind of faulty bike when there is no my fault. Amin bajaj delivered me faulty peice and now denied to replacement.
So i dont think it is bajaj policy that sell faulty peice to customet.

I want new peice as per i explained that on very first day i was found it is a faulty peice.

For reference i am sending audio recording pl listen it so knew how that manager spoke with me.
I am also want that take strict action on that general managet name is salim kureshi.

I hope you will under stand my concern and give me my desire solution. I want replacement.