[Resolved]  Bajaj Auto — defective vehicle

Address:Meerut, Uttar Pradesh, 250002
Website:www.facebook.com/vikrantbajajmeerut/?ref=br_rs

I am sourabh kumar.
I own pulsar ns200 with
Chassis no. Md2a36fyhcb47239
Engine no. Jlychb45997

I booked 2017 pulsar ns200 on 5th july at vikrant bajaj (Mohkampur meerut) at that time they had stock and i request a test ride instead they promised me 5 day delivery and no test ride but due to shortage of stock they refused to deliver then after forcing them they arranged a bike from somewhere else and told me to take it home. Still they were not giving me test ride then i finalized the payment and took the delivery.

On the way home i got feel harsh engine and noise from engine and chu-chu sound from rear wheel, i returned to showroom from half way and told them anything i felt but they told me to wait some days for setting up the engine. I agreed.

One day in between of highway touring suddenly my rear brake got jammed and rear wheel became still, again i went to showroom where they fixed it after many effort. First time i noticed my bike leans towards left side.

First service done at 387km 22/8/2017.

Some days later it started showing up temp light on console just after starting the engine within 20 sec. I continued to ride then one week alter engine got more harsh and getting noise from engine. And vibration sound from head and console. Then i stopped riding for few days then one month later one day bike suddenly refused to start up i opened panel and inspect the area myself found some cutted wiring by mouse i joint them and bike started once again but sensor problem is still there.

I visited to showroom to get it fixed they opened fuel tank to remove head vibration issues but could not fixed then from console they told me to get it done at next service and about sensor they refused to get job done by saying that wires are damaged (Which i already joint because i know diy i am an engineer), but i know something is wrong with engine or cooling system because engine was not sucking coolant from radiator. Several time i headed to showroom but same result.
Because this bike having some major problem i limited my riding only to necessary occasions.

Second service done at 1376km 13/2/2018 where they took three days to just wash a bike not service (Bcoz color of engine oil was same color and same amount before and after service which i top up one month ago myself and cracked my visor from one end i do not know how did they)

Now i limited my riding to very less because following problems still persist -
1. Temperature sign on console.
2. Engine not sucking coolant (Coolant is placed still in radiator).
3. Engine feeling very harsh.
4. Noise from engine.
5. Bike lean towards left side (Especially when hands of handlebar).
6. Steering is not aligned.
7. Vibration sound from head and console.
8. Hard rotation of rear wheel.

I want to get my bike repaired free of cost or get me a new bike replacement.

I am also planning to submit a letter to showroom head in written.
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May 21, 2018
Complaint marked as Resolved 
Bajaj Auto customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2018
Bajaj Auto Customer Care's response
Hi Sourabh,

It really concerns us to know about your experience. We would like to investigate the issue. Kindly call our customer care number at[protected] or register your complaint online by clicking http://bit.ly/2bNK4z5 You can also write to us at [protected]@bajajauto.co.in

Regards,
Team Pulsar
Apr 09, 2018
Updated by sourabh7625
I have done that and your complaint system force consumer to head back to showroom for fixing the problem.
On the other hand showroom service is worst this time, they talk nice but do nothing.
Complaint comments 

Comments

Starting problem . Bike Very poor condition
sourabh7625's [Complaint's author] reply, Apr 6, 2018
Share more about you bike problems.

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