Bajaj Auto — digital payments are charged additional 2% by bajaj auto at two wheeler service center.

Address:

Bangalore, Karnataka, 560096

My name is maruvada gouri shankar and i am resident of bangalore city. I am here by writing this email to escalate a compliant seeking positive resolution for the same.

Almost for about a year by now every time i take my bajaj two wheeler for servicing at bajaj service centre - anant bajaj located at no 27 and 28, kempe gowda layout, laggere ring road, service road, laggere, bangalore - 560058, phone number - [protected].

My compliant is with regards to the quality of service provided. Because in such a big showroom by bajaj i am surprised that if i opt to make payment by my debit or credit card then everytime am being demanded by billing counter executive to pay 2% extra on the over all bill amount. As mentioned above, i have been regularly visiting this said service centre and every time am just being informed that i need to pay only by cash and if i opt to pay by my debit or credit card then i have to make payment extra 2% on overall bill amount.

Is this fair on part of bajaj for charging extra for opting the payment mode as digital payment???

I would like to know the reason behind this because on the other hand from the government itself there are major campaigns being run to bring up digital payments where as being bajaj one of biggest automobile in the country why are customers being asked to pay extra 2% on the overall bill amount if opting to make digital payment?

This is becoming very uncomfortable experience at bajaj service centre as each time there is no point in negotiating the executive at billing counter and request to accept digital payment but there is no proper response and assistance.

In this compliant am hereby requesting bajaj to confirm me of the reason why digital payments are being charged 2% extra by you? And why only you are forcing customer to pay by cash only mode despite of various initiatives and campaigna being run by government to ensure digital payments are accepted widely.

For your reference am attaching my latest servicing bill copy dated march 24th 2018 for which i made payment by my card but was charged 2% extra and there is no mention of this extra 2% charge on this bill at all!!!

In order to sort this out with bajaj i have sent email to bajaj at (,,) and also i have sent multiple follow up emails. But i have not got even a single response by bajaj.

I need an explanation and proper resolution for this compliant and issue by bajaj on charges of 2% in case of customer opts to make digital payment.