[Resolved]  Bajaj Auto — experiencing worst customer service

Address:

800002

I purchased pulsar 150 classic on 26th oct from akarsh bajaj, anisabad (By-pass road), patna.
Details are attached.

On 27th i started ride this new bike and i noticed whenever i shift gear to neutral from 2nd, it goes to neutral but neutral light doesn't glow. Bike is neutral but neutral light is not glowing. And if it is in 1st gear and i shift it to neutral, light glowing properly.

Due to this problem, at the red traffic light if neutral light not glowing means it is in gear but as traffic signal is green and i started bike then accelerate to run the bike, it is not running because it is in neutral.

I visited akarsh dealer and complaint,
Pdi person came and inspected the bike but problem not resolved. Then problem forward to service centre and they also inspected but problem didn't get solve. Finally they called me next day.

Next day visited there and i did wait 6 hours to get resolved but problem didn't solve.

Again they called me next day at sharp 10:30. I visited in time. They tried to fix but it's not fixed. And finally thay told me to visit on monday.

Note: within 4 days i have explained my issue to 15 people, 5-6 people of pdi and 10 people of service centres engineer and managers. 7-8 people have tried to fix it,

Someone tighten up clutch
Someone loosen
Someone changed clutch wire
Someone said u can't shift gear to neutral from 2nd gear directly, u have to shift it to 1st and then neutral.

It is worst experience of my life and truly i am saying, i didn't realise that your engineers are well trained. I have another pulsar in which i never faced this type of problem.

I have visited 3 days but problem is not solved.
I am feeling like i have purchased an old bike and i have to visit to the mechanic every day.

Anyway bajaj, thanks a ton for providing this type of service.

Thanks a lot

Sanjay prasad
[protected]
02 nov 2018