Bajaj Auto — Not refunding money

Address:

Mumbai City, Maharashtra

Dear sir,
Myself Ravindra dabola. I were purchased a bajaj Discover 150f past 3 months ago. But within a week i felt like something is not working properly. The gear and the accelrator wasn't working properly and it was heating automatically when i was going for long trip.So i get back to the dealer and asked to solve the prblem. He told me its happening just because of the bike is new after 500 kms this problem will not occur, or after first service it will be finished. But i was finding big troubles in going outside with the bike. So i decided not to wait too long for 1st service. So i put my bike in Bajaj suryoday nearby my residence. They gave me an appointment to come and leave the bika on that perticular day. I dropped my bike on that the day of appointment. Then the service centre people told me, you just come after 2 o'clock and it will be done. I said ok and left from there. After i reached there by 3 they told me your service work is still pending, just wait for another one hour. I went back on 4:30 and they again told me to give final half an hour. I cwme back by 5;30 and again they said that your work is under process. Suddeniy they told me its our closing time, so sir please visit tomorrow. I said ok and about to leave as they told sir your service work is done. At that time only i felt that there is a very big issue in the bike as they took so much of time. They charged me Rs-431, for changing the engine oil. I asked them this is a new bike how could you charge for engine oil? Then they told me its our company's service policy is there for first service we charge for engine oil, then you get 2 swrvices free. But after2-3 days problem remained same. Then i asked the dealer to change the bike with another discover 150f. S o the dealer told me that its company's policy that we can't change the bike before one and half months from purchase. Ita the company's rules and regulations. I said ok and were driving the bike on my own risk. But after a month when i went back to the dealer he told me now we can't change the bike as your number has been already published. I argued with him for half an hour, but he wasn't ready to change the bike. After finding no way for my prblem, i decided to semd mail to the company for my critical condition. So i sent a mailon company's i.d. and next day i received a call from bajaj customer care from [protected] number. And he asked me about my problem and i explain him about the problem. And then he told me we will refund you your whole money including deposite and EMI paid by you. So i feel relaxed, but after 15 days from that call i realised that there wasn't any proper response from company. I oftenly used to call on that number by asking when will i get my refund. He used to tollerate me by saying within 2 days we will refund you, within 2 days we will refund you. After waiting for a long time of 15 days i sent one more mail for the same prblem and whatever happened in those 15 days. Next day i got a call from bajaj from mr santosh-[protected], and he assured me to solve the problem. And again i went there in the service centre and dropped my bike. I dropped it on 28/7/15 and they returned it to me by 29/7/15 by 5:30 p.m by saying the problem was happening because of the tools kit sleeps from his place and it placed nearby the gear box. Wow for this just this kind of normal problem the took 2 whole days. And they were not ready to give test drive also.
Now am specially requesting you please help me. I want refund against the bike i have purchased from bajaj. This is my last mail to the company. Next time i will not send any mail. I will simply not pay the EMI amount. So it depends on you whether you want me to do that or not. I haven't anything like this before with anybody. But after watching such a irregular behaviour from bajaj peoples am feeling bad by doing such things. So sir am waiting for your reply. Will wait tiil monday night for your reply. Hope you will help me to solve my problem.
(RAVINDRA DABOLA - [protected])

Thanking you,
(RAVINDRA DABOLA)