[Resolved] Bajaj Auto — overcharged for insurance for pulsar 160 ns

[Resolved] Bajaj Auto — overcharged for insurance for pulsar 160 ns

A Amit Ghadge

Though currently there is bajaj hattrick offer going on as part of which bajaj says they give insurance free, 2 years service free and 5 years warranty. But i got charged for insurance. I filed a complaint at bajaj customer care but they have pathetic customer support. They havent replied to my mails, have called 4 times on their customer care but no use. Customer care helpline says bajaj will get back in 24 hours but nothing happens. It is ridiculous to see the kind of support bajaj has. In addition to above, i have nothing in writing that vehicle comes with 2 years service free and 5 year warranty. So i am getting a feeling that hattrick offer is a marketing gimmick from bajaj and is fooling customers. My complaint number is isr404062. Was this information helpful? No (0) Yes (0)
Oct 1, 2018 Complaint marked as Resolved Bajaj Auto customer support has been notified about the posted complaint. Verified Support Aug 31, 2018 Bajaj Auto Customer Care's response Hi Amit, We regret the inconvenience caused. We have noted your complaint number and shared the same with the relevant team. They shall look into this and connect with you at the earliest. Regards, Team Pulsar Aug 31, 2018 Updated by Amit Ghadge Hi Team Pulsar, Response you gave is the typical response i get from your customer care, but there is no action further. If this is how your customer treatment is then god save you in future. History is full of evidence of companies who have gone down because of their lack of customer satisfaction and support. Sorry but i am utterly disappointed with your support and overall handling of the issue. Thanks, Amit. Sep 14, 2018 Updated by Amit Ghadge It has been a month now and still there is no any update or a single word from Baja on the complaint. It proves Bajaj is so irresponsible towards customers. Oct 04, 2018 Updated by Amit Ghadge Not sure why this case is marked resolved. But Bajaj Auto doesnt care about its customer compliants and is a hopeless organisation. They havent replied to me a single word on the issue. it is almost 2 months and Bajaj is a deaf and zero customer oriented organisation.
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Amit Ghadge

Hi Team Pulsar,

Response you gave is the typical response i get from your customer care, but there is no action further.
If this is how your customer treatment is then god save you in future.
History is full of evidence of companies who have gone down because of their lack of customer satisfaction and support.

Sorry but i am utterly disappointed with your support and overall handling of the issue.

Thanks,
Amit.