[Resolved]  Bajaj Auto — Poor and pathetic service by Bajaj

Hi,

I am writing this email to express my concerns regarding the experience I faced from Bajaj team.

I owe a Bajaj Avenger 220 Cruise (2018 model), I purchased the same from Executive Bajaj, Goregaon, Mumbai. In the initial days itself, I had an issue with the ignition which was creating the starting problem (since there is no kick in the bike, the ignition remains a key feature), I told them (service center at goregaon ) about the issue in each of my free service, but each time they told that there is a battery problem, and I replaced my battey in warranty, however the ignition issue was observed again and again, there seemed to be no permanent solution.

In the lockdown, I bought my bike to Indore and thought of getting the servicing done. I contacted Mangalam Bajaj, Annapurna road, Indore team and shared my concern (Complain Reference Number -ISR[protected] checking the root cause, they concluded that the problem is not with the bike starter, the problem is with the battery itself. I got my battey fully checked in thr Amaron authorized center and they claimed that the battery is fine and they gave this in written on their letter head. Then I again visited the Bajaj service center and told them about the battey being fine, then their argument was like - "chalo accha hai sir, ab aapne battery check karwa li to confirm ho gaya ", then they again checked the bike and found that there was an issue in "bike charger", then they finally replaced the charger in warranty. However, 4 days after the servicing, again the bike is facing the same issue.I had reopened my complain and yet no action has been taken up by the servicing team

Looking at such a pathetic service by Bajaj, I sometimes regret my decision of purchasing a bajaj bike.

Hopefully, after sharing my feedback, the team should address these concerns and assure the customer with better services in future.

The senior management should seriously review the service quality time to time and should feel accountable towards the loyal customers.

Looking forward to hearing from you.

Thanks & regards,
Gaurav Unhelkar
[protected]