Dear Bajaj Team,
I am writing to express my deep disappointment and frustration with the service I received at Shiva Scooter Agency, located at Ghaziabad, New Arya Nagar, Uttar Pradesh, yesterday.
My name is Manish, and I visited your agency with the intention of obtaining a quote and booking a Dominar 400. I had the opportunity to interact with two representatives, namely Rohit and Sourab (Manager). Unfortunately, my experience was far from satisfactory, and I felt compelled to bring this matter to your attention.
When I inquired about the pricing details, both Rohit and Sourab initially only provided the final on-road price. I requested a breakdown of the rates, and after some pressure, they reluctantly provided the information. When I asked follow-up questions about the rates, their response was unhelpful and dismissive. They essentially told me, "Our rates are fixed, take it or leave it, " which was quite embarrassing and unprofessional.
To make matters worse, my father, who was with me and is an elderly individual, asked for a glass of water. Despite several reminders, no one at the agency attended to his request, which was highly disappointing and disrespectful.
After a lengthy argument regarding the rates, I finally asked them to provide a formal quotation. They created a quotation and even took an OTP from us for a test drive. Shockingly, they did not have a test drive vehicle available at their agency, which left me puzzled. When I questioned why they had taken the OTP if they couldn't provide a test drive, their response was that it was part of the process. This was both confusing and frustrating.
As a customer, I was shocked by the lack of professionalism and customer service at Shiva Scooter Agency. This experience was unlike any other I have encountered at any other agency. It was disheartening to see such behavior from representatives of a renowned company like Bajaj.
The issues did not end there. When I inquired about the different variants of the Dominar 400, they failed to provide clear information, including details about the OBD2 variant or any other options.
Towards the end of our interaction, when I asked about the expected delivery period for the vehicle, Mr. Sourabh displayed a completely unprofessional attitude. He made a phone call and then responded to me with an offensive tone, saying, "When do you want the bike? I will let you know tomorrow." This kind of behavior was unacceptable and deeply disrespectful.
Following this, Mr. Sourabh repeatedly called me on my mobile phone, pressuring me to pick up the vehicle today instead of our planned delivery date at the end of Navratri. His behavior was not only unprofessional but also highly intrusive.
I am left bewildered by the conduct of Mr. Sourabh, who identifies himself as a manager. I fail to understand how someone with such a demeanor and attitude can hold a managerial position within your organization.
I sincerely hope that this email serves as a wake-up call regarding the service quality and professionalism at Shiva Scooter Agency. As a potential customer, I did not expect to encounter such a distressing experience when considering a purchase from a reputed company like Bajaj.
I request that you investigate this matter and take appropriate actions to ensure that such incidents do not recur at your authorized agencies. Customers should be treated with respect and courtesy at all times, and their inquiries should be handled professionally.
I look forward to a timely resolution of this issue and hope for a better customer experience in the future.
Thank you for your attention to this matter.
Sincerely,
Manish
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