Bajaj Auto — service complaint isr 250100 - engine got seized on first free service.

Address:

302018

I had purchased a bike vikrant v 15 narayan motors (Sub dealer of shree shyam bajaj), jaipur, rajasthan on 17th october'17, vehicle no. Is rj 14 ah 9114. My grievance started after i gave my bike for the first free service to narayan motor from where i had purchased this bike from. At the time of servicing the mechanic forgot to fill the engine oil and due to which the engine got ceased before i could collect my bike dated 29th nov 2017. I had even confirmed twice from the mechanic before collecting the bike after servicing that whether everything has been serviced properly and that engine oil has been filled but they were very confident and said that everything is in place and is working fine. Now to my utter dismay after that i was not able to start the bike and when the dealer checked it at the time the bike was brought to the showroom/workshop that they would check and let us know the problem. And in this discussion with the sub dealer mr. Tarachand sharma and prakash sharma is was clearly stated that if there is any problem in the engine they would replace and give me a new bike as it was such a big fault in just a one month old bike.
After all this discussion and the checks they performed they clearly stated that engine oil wasn't filled in bike due to which engine got ceased. And since then they are denying to their statement commited to me and i have been waiting since morning but they have left me unattended and without any resolution.
Even i contacted bajaj customer service no.[protected] but ms. Snehlata just kept on saying that they ave forwarded the complaint to service centre and they only will let me know the fate of my complaint and said even if there is a default in the bike and there is no customer fault the bike won't be replaced. It was a very bad experience with her as they way she spoke was very unprofessional as i too work in a service industry and we do know what customer delight is and how to tackle a customer complaint when there is no fault of the customer.
Awaiting a quick resolution of my problem or i will be forced to take a legal action against all the entities involved and i'm pretty sure that bajaj as a company will take strict action against the dealer for such a blunder they did at the time of servicing and know that they are not ready to replace the bike. I hope all of you would understand that a company's goodwill is at stake because of such issues and behaviours of your employee and dealers. I have been literally been mentally harassed by all your officials be it bajaj's employee or dealer or sub dealer and this is now just not acceptable to me as it's my hard earned money that i had out in to purchase this bike.
Awaiting a positive response for the grievance raised by self.