[Resolved] Bajaj Auto — service issues regarding manufacturing defect in bike | |||
When i took my bike for first service, i had pointed a few issues to the service center. Apart from the regular oil change and related services, nothing was fixed. I had categorically pointed out the issue in fuel tank (Point #2 in attached image - avenger first service). When i received my bike, the service people told me they had changed some part due to "manufacturing defect", but never gave me the proper bill for it. All i got was a manual handwritten receipt. They said they would give me the system bill the next time. When i went back to them the second time saying the fuel tank issue was still there, they said it is a manufacturing defect and they will change it. Again the original system bill for 1st service was not provided. As per the system (App), the bill shows rs 421, but they have charged me 1421, not sure what was the extra 1000 for? My bike has been staying with them for more than a week now. First they told me they are "fixing" the fuel tank issue, when i called them to pick my bike up, they started telling me that the "desired part" is not available with them. My request: given this is a brand new bike, the service people have been playing around the bike and changing parts as per their will without providing any details in writing. Also, the genuine defects are not being taken care of. I would request bajaj auto to keep the bike (Given you have multiple manufacturing defects identified by your own service staff) and play around with it as much as you want. And return me the money i paid you for the bike which is around inr 1.18k Was this information helpful? | |||
Nov 16, 2018 Complaint marked as Resolved Bajaj Auto customer support has been notified about the posted complaint. Verified Support Oct 16, 2018 Bajaj Auto Customer Care's response Hi Piyush, We would like to investigate the issue. You can either call our customer care number at[protected] or register your complaint online by clicking http://bit.ly/2bNK4z5. You can also write to us at [protected]@bajajauto.co.in Regards, Team Avenger United | |||
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