[Resolved]  Bajaj Auto — servicing and spare

Address:

Valsad, Gujarat, 396195

Dear sir,

Hope you are doing well.

This mail is regarding the complain of your authorised dealer of bajaj m/s. Bharat bajaj showroom at vapi chala - 396195.

On last thursday i. E. On 24-oct-2018 i had given my pulsar 220 s for mandatory service and to change my rear disc brake master cylinder as my old master cylinder kit was leakage but working ok ok. So i purchased the master cylinder from service centre itself some days before.

Please refer the attached bill of master cylinder, gold amd card and brake oil bill change during servicing.

I had leaved my pulsar at morning for servicing and brake master cylinder changing purpose and they had told to come at evening. Then at evening they called and told me that we had changed your master cylinder but you need to replace the caliper also.

I told them that it was okay there was only master. Cylinder. Kit leakage problem, caliper was perfect
No problem at all.

But they told that it is necessary to change it otherwise you brake will not work at all. Then i regret to change that. After that also they had called me 2 time again and told me you have to change it but i didn't agreed.

Then i told them i am coming to take my bike then they told me that you will not get your bike now you have to come tomorrow.

On next day i. E. On 25-oct, when i visited at there i asked them to bring my bike which i had given fir servicing.
They brought my bike and seriously it's not looking serviced at wash.

There was brake oil drop every where on the left side of pulsar front fairing. They even didn't cleaned it and due to that my pulsar s left side fairing colour worn out slightly and after that when i told them then they to clean it then after 5 mint. They clean that. And then i noticed that front side bajaj logo was also missing they had answered that it was misplaced during washing due to water pressure.
Then when i thought to take a test drive then i notice that they had broken the pin which was situated inside of self buttom switch assly due to absence of that my rh. Side switch assly got lose i told them about that switch issue they answered me they didn't even touch that had just tried to make customer fool.
I never ever saw this type of bad and poor service in any service centre. Very very bad service.
It is very shameful and i will never ever go for bajaj bike if this type of service will be provided by your authorised dealer.

After that i inspected my rear disc brake caliper and i had a doubt that it was not mine caliper then i told them that my caliper was functioning properly before but they answered we tried but now it's not working at all.
It's not able to make the pressure at all.

Then they had given me the bill of rs. 70 /- for brake oil. I paid and then i had taken my bike from service centre.
And then after 1 day i. E. On saturday (27-oct) i had given my bike to a local mechanic who had change the brake oil of rear disc brake 2 days before (22-oct) i had given my bike to service and after inspection he told me that it was not that caliper in which i had change brake oil.

As per his report my original caliper had been exchanged from another stucked /malfunctioning old caliper which was exchanged by your authorised dealer m/s. Bharat bajaj.

And now i am 110 % sure that your authorised dealer had change my original and perfect caliper with old and used caliper.
And now i want my original ok caliper back.

Otherwise i had to take a legal action.

So please arrange to replace my rear disc brake caliper back.

Please told your authorised dealer m/s bharat bajaj representative to contact me orbyou just contact me and do the needful at earliest.

Hoping for your kind cooperation and support.

Regards

Rambabu mourya
[protected].
[protected].
Bike no. Gj 15 bg 9786.