[Resolved]  Bajaj Auto — Tool kit / first aid kit was not inserted by bajaj authorised (ghosh automobile, birati, kolkata, west bengal)

Address:	Kolkata, West Bengal, 700051
Website:	www.bajajauto.com

Dear Sir/Mam,

I had recently purchased my first two wheeler Bajaj Avenger Street 150. As I am very new to two wheeler segment, I had never checked what are the accessories provided to me as per Owner's Manual. Today when I went for 1st free servicing, Bajaj authorised service centre (Ghosh Automobile) ask for digitized free service coupon which I was received on my registered mobile through SMS. After entering all the details in their system Ghosh Automobile denied free servicing for now and mentioned that as due in my owner manual book. As per Ghosh Automobile, they are not providing free servicing from 17/09/2016 to 17/10/2016, but they will provide paid servicing in that period. Then I asked them to show my bike's Tool Kit / First Aid Kit area. Firstly they had denied on showing the kits placements & when I insisted on they open the right side cover. Tool Kit / First Aid Kit was not there in the kit placing compartment. When I asked them why d'not they provide me the kits, they simply replied that you might have taken it out or need another one that is why I came to them. Sir tell me one thing, Is that kit is a kind of ornament that I kept in my house and ask for another one???? I never expect this kind of people mentality from India largest two wheeler manufacturer - Bajaj authorised service centre. Two months back when I was planing to buy a two wheeler honestly my 1st preference was not Bajaj. But when I reviewed some of the websites, forum & blogs I suddenly changed my mind and went for Bajaj Avenger Street 150. But now I regret why had I changed my mind? If a very simple consumer like me received this kind of harsh behavior on their 1st servicing, then it's better to have paid servicing from outside Auto Care stores. My request to you is please take it seriously as it hurts a brand and ask them to have some manners for their consumers. And also reply to me on whether I will receive any Tool Kit / First Aid Kit or I need to purchase from outside stores.

Thanks,
P S Dutta
Kolkata, West Bengal