Loan account no.L2wkol08771426
vehicle no.-wb01ar6372
dear sir/madam,
with reference to the above mentioned details i, maria priya rana, a sincere customer of yours is forced to bring the matter at your desk.
It happened that i was unable to pay monthly installment of my two wheeler for the last two months which was financed by your esteemed organisation and because of the continuous pressure from the collection department i myself had asked them to come and take my vehicle till i do not clear my dues.
To this the manager namely arijit chanda who had come over to my address for taking the vehicle agreed and also clearly told me that i have a grace period of 30 days to arrange for the amount and can contact him to get back my mentioned asset soon.I somehow arranged the fund within 6th day on 09-02-22 .
Their visit procedure took place on the 3rd of february 2022, which was again the date for my 3rd emi clearance.
Now that i have arranged the total money to clear all my dues(3 emis as told by the manager and the department), i am continuously calling mr arijit chanda and the collection department agent mr mithu majumdar they are not at all paying any attention to my problem. They are giving me times and dates and ultimately nothing is happening.
Today after continuous calling and getting no proper response from him i also visited the minto park office located at the lucas building to understand why are the bajaj representatives are so rude to me.I was totally surprised when visited office today.There was nobody to help me out or even listen to my grievance.
I ultimately bursted out in tears in the office today.
Sir you are not aware what we are going through, i belong to a lower middle class family i had taken the bike from my own little income. I am still a student studying in college .My husband is a normal swiggy delivery partner who is unable to work or login to earn without my bike.
People here have made me completely helpless. I do not know whom to call whom to trust and believe.I have all necessary call recordings and sms recordings which tells my situation and the conversation with them.Days are passing without any result and hope.
Sir with immense hope and heavy heart i decided to bring this to you.Kindly look into the matter and resolve this so that even i can become your future positive testimony for other clients
yours faithfully,
maria priya rana
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