[Resolved]  Bajaj Auto — Unavailability of Spares for past 1 year. Kolkata

Hello,

I own a Bajaj Pulsar AS200 motorcycle for past 5 years and 3 months now. I am an enthusiast of Motorcycles, Automobiles, Aeronautics and other mechanical and technological innovations. I bought the motorcycle from a local dealer Rokta Bajaj at Kolkata in 2016, I have been maintaining the motorcycle since then as, Bajaj has the most substandard motorcycle mechanics at its Dealer SVC. I have had the worst experience in the past and So has my group of 176 mototcyclists, we decided to maintain the Motorcycles ourselves. However, its been from past two years and a half that, there has been a consistent issue o[censored]navailability of spares for Bajaj Pulsar NS and AS Motorcycles in Kolkata. I mean the issue is so serious that Bajaj itself has started selling wrong spares to make up for the right ones, for example the Clutch Cable for my Motorcycle Make and Model is JL161207 but, Bajaj Motorcycles sells the Clutch Cable DT161203/JL161200 which are shorter in length from the original factory fitted and previously sold original equipment. On the top, simple spares for regular service are also not available in the entire city from past one year. All their distributors, specially Pioneer Sales, Durga and Rolta Bajaj would runaway from customers to avaid embarrassment. All o[censored]s who own these 200cc models from Bajaj are in dire situation due this. My motorcycle needs a major overhaul for engine cylinder, piston and Head along with that of Clutch Cables, Clutch Assembly and Gear Lever with Front Brake Calipers, Con Nut Set with bearings, brake lines, casing lids and caps. None of the spares are available in the entire city from the past 1 year. No answer from anyone in Bajaj or their Dealers and Distributors. All are mum and they just behave as if we've all done a huge mistake knowingly by purchasing bajaj high end motorcycles.
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Aug 12, 2021
Complaint marked as Resolved 
Verified Support
Jun 24, 2021
Bajaj Auto Customer Care's response
Hi Harsh,

We would like to hear from you and discuss any issue that you may have faced. Request you to call our customer care number [protected] OR register your concern on our website at http://bit.ly/2bNKlSK. You can also write to us at [protected]@bajajauto.co.in

Regards,
Team Bajaj Auto
Complaint comments 

Comments

I wrote an email and tried calling your customer care too. I am not here just because I felt to post issues. I have posted a complaint because it has not been addressed by anybody. Despite the efforts I took to write an elaborate concern, to your company on the email address given, all your executives did was to assign it to one deal Rolta Bajaj and the person Mr. Chittaranjan from Rolta Bajaj just blatantly called me to ask "what service issue you have? What part you did not get? You have given our name" I told him the issue is with Bajaj and not with any particular dealer. The issue here is unavailability of spares, substandard service and mechanics are SVC and incompetence of Dealers to handle customer issues. This issue is not limited to one dealer but, to an entire network which includes the authorised spare parts distributors and spare parts dealers of Bajaj as well. Please understand my concern first then decide what you need to do. Please stop acting like machines and robots and get into details of customer concerns. My problem is not resolved, I still have a motorcycle which needs spare parts and they are not available at Kolkata.

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