Bajaj Auto — Unsatisfactory service and rude staff

Address:

Gurgaon, Haryana

Hi, I had given my Discover 100cc bike to M/S SAI Auto Sales Sector 17 Gurgaon on 25th April. Mechanic Ajay told me that they need to do some work for engine and it will cost around 6500. I was little reluctant as amount was high and I was not confident whether they will do service properly. But Ajay and his colleagues told me that it will be handled properly and as it was Bajaj authorised service centre so I gave my bike for engine work. After 7 hrs of wait I got my bike. On 27th morning I was not able to start my bike. I had to take public transport for my office. I thought I will check with some local as service centre was quite distant from my location. 28th I got a call from Service centre regarding feedback (Mobile no. [protected]). They told me that they will send mechanic to my place. Ajay came for inspection and he said that water has flown inside petrol tank during washing and they need to clean the same. He said that they will send someone to pick the bike but that can be done after 10:00am next day. That was not feasible for me because of my office timing so for whole week I had to take public transport. Then Saturday 2nd May I called the service centre on the above number and spoke to Ajay he said he will come by 2:00pm. I called him again around 1:45pm he told me that he will be at my place within10 mins. But he did not come. I again called around 3:00pm then Dilip from service centre picked up the call and said Ajay is busy he cannot come. I told him the issue and Dilip said it’s not our responsibility. Ten I went to the service centre and Dilip told me that Ajay will come to my around 6:30pm and clean the tank at my place itself. Ajay came to my place around 8:00pm and said give me bike I will clean the tank and you can collect it tomorrow morning. I did not give my bike as they were not giving me any receiving regarding bike collection. Ajay said he will come to my place 3rd May before 11:00am but did not turn up. I called again on the same number around 11:45am someone picked the phone and said Ajay is not available call after 10 mins and then afterwards they stopped picking up my phone. I got my bike repaired from local shop. I do not want any claim from Bajaj just wanted to share this experience so that other consumers will think twice before availing services from Bajaj or purchasing Bajaj bike.