Bajaj Electricals — bajaj immersion rod/water heater

Dear Concern,
i purchased a bajaj immersion rod from vishal mega mart on 26 of nov 2019 but now its not working .i go vishal mega mart to change the rod but they don't change the product and sail call to bajaj electricals toll free no. they give you door step service but when i call to bajaj the excutive said you can change form the store we cant do any thing in this metter so kindly send me a confirmation mail to exchange the product from vishal mega mart . find billl in attachment .
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Geyser is not working properly . I have already lodge a complaint with complaint No. .LUC[protected] -1&LUC[protected]-1, but my problem has not been resolved yet.

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