Bajaj Electricals — faulty bajaj platini tilt-head stand mixer (marsala)

Address:

Kurukshetra, Haryana, 136128

Hi,
My name is archana dhillon.
Problem : — i bought platini sm01 5.2-liter 8 speed 1000-watt tilt-head stand mixer (Marsala) from “amazon.in “on 2 nd may 2018. It has two years
Warranty. It stopped working in november 2018. (Just in six months)
We talk to amazon customer representative. He told us to call seller “cloudtail india”.
We contacted them and they further told us to contact bajaj electricals and send us the number.
Finally, we contacted bajaj customer representative and their service guy came in december.
First time he tried to look for problem and took the machine with him. He told us that product is going
For repair. He came after few days with machine. He told us that machine is working now and left. We
Believed him and tried using machine next day in the morning. It worked just for few seconds and again
Stopped.
We called them again. As usual guy came second time and took machine and told that there is problem
In motor we will repair it. He again came back and hand over us faulty piece and left.
We called them again. He came third time for repair and told us that now problem is in pcb (Printed
Circuit board).
Last time he came was 13/03/2019 and never showed up again. We have the receipt this time where he
Has mention his name, date and problem in the machine.
We are calling then from last two months. They have same response every time that “ we will repair
Your machine and our senior is going to call you”. But they never called us.
I was so frustrated by their behavior that i even emailed them that i am going to file consumer
Complaint. They reverted back that they will definitely going to resolve the matter and give us another
Number of their head. Again everything is still the same.
We even tried to contact amazon. They also assured resolution but nothing is happening.
Conclusion: — they have sold us faulty piece. Product worked for six months and from last six months
It is with bajaj electrical. So one year is over. As the product has warranty of two years so they are just
Doing time pass to cross that time. They are sending us faulty product and taking it back again to cross
Time limit of warranty.
What documents i have : — bill, warranty receipt, written slip by their service representative, follow
Up emails and their response (Amazon, cloud india, bajaj electrical)
I request you please help me in getting my refund. I spend almost rs. 20, 000/- for my mom as a
Mother’s day gift to ease her life. Now i am in the middle whether to buy another product from different company or wait for them.

Please help and guide me.

Regards
Archana dhillon