Bajaj Electricals — Mixie Bajaj GX 3701, Operating dangerously

Address:

No. 81, Kalyan Krupa, 5th Main, Amarjyothi layout, Sanjaynagar, Bengaluru 560094

The below email chain with your customer service person provides all the details of the problem.

Call ID: BAN[protected] 706210-1 ISSUE NOT RESOLVED
Pradeep Desai
Wed 9/16/2020 6:54 PM
Dear Dilip,
I have already told in my complaint that the mixie has an issue. The motor suddenly goes very fast and we cannot even hold the lid of the jar during that time. It has happened many times the lid has just flown off. This is very dangerous as the lid can hurt people working in the kitchen. By just changing the jar this problem will not go away. I told your service person this issue with the mixie. The service person told me that he is helpless as even after he conveying the issue to his superior he has been told to change the jar.
I suggest you report this issue to your head office and arrange to get properly working replacement or refund the money.
Thanks and regards,
Dr. Pradeep V Desai
+[protected]

From: CC SIC Bangalore (Dilip N)
Sent: Wednesday, September 16, 2020 6:39 PM
To: Pradeep Desai
Cc: Consumer Care ; CC ASIC Bangalore (Vinayaka Prabhu) ; CC Coordinator Bangalore
Subject: RE: Call ID: BAN[protected] 706210-1 ISSUE NOT RESOLVED

Dear Pradeep,
I have clearly mentioned, we shall provide service – if its not working.
We have replaced Jars, as per last complaint .
Thnx & R’s
Dilip N


From: Pradeep Desai
Sent: Wednesday, September 16, 2020 4:29 PM
To: CC SIC Bangalore (Dilip N)
Cc: Consumer Care ; CC ASIC Bangalore (Vinayaka Prabhu) ; CC Coordinator Bangalore
Subject: Re: Call ID: BAN[protected] 706210-1 ISSUE NOT RESOLVED

Dear Dilip,
Thanks for your quick response.
I will write to the Head of the Company and provide them all the details. If I don't get a proper response from the Company by this week, I will lodge a complaint with the Consumer Redressal Forum.
Thanks and regards,
Dr. Pradeep Desai
+[protected]

From: CC SIC Bangalore (Dilip N)
Sent: Wednesday, September 16, 2020 4:21 PM
To: Pradeep Desai
Cc: Consumer Care ; CC ASIC Bangalore (Vinayaka Prabhu) ; CC Coordinator Bangalore
Subject: RE: Call ID: BAN[protected] 706210-1 ISSUE NOT RESOLVED

Dear Pradeep,
No replacement, Pl log a complaint if it's not working.
Thnx & R’s
Dilip N

From: Pradeep Desai
Sent: Wednesday, September 16, 2020 4:02 PM
To: CC SIC Bangalore (Dilip N)
Cc: Consumer Care ; CC ASIC Bangalore (Vinayaka Prabhu) ; CC Coordinator Bangalore
Subject: Re: Call ID: BAN[protected] 706210-1 ISSUE NOT RESOLVED

Dear Dilip,
The mixie is under warranty and not working properly. Your engineer has come 4 times and not able to solve the issue.
If you cannot repair you should replace it. Let me know the procedure to get a replacement.
Request your early response.
Thanks and regards,
Dr. Pradeep V Desai
+[protected]

From: CC SIC Bangalore (Dilip N)
Sent: Wednesday, September 16, 2020 1:40 PM
To: [protected]@hotmail.com
Cc: Consumer Care ; CC ASIC Bangalore (Vinayaka Prabhu) ; CC Coordinator Bangalore
Subject: RE: Call ID: BAN[protected] 706210-1 ISSUE NOT RESOLVED

Dear Customer,
Product will not be replaced, if found its not working .
Pl register complaint for service .
Thnx & R’s
Dilip N

From: Consumer Care
Sent: Wednesday, September 16, 2020 10:58 AM
To: CC SIC Bangalore (Dilip N) ; CC ASIC Bangalore (Vinayaka Prabhu) ; CC ASIC Bangalore (Vinayak Waskar) ; CC Coordinator Bangalore
Cc: [protected]@hotmail.com
Subject: FW: Call ID: BAN[protected] 706210-1 ISSUE NOT RESOLVED

Dear Sir,
Please provide assistance to the customer.
Thanks & Regards,
Customer Care
Taruna Sharma

Description: Description: bajaj logo for email signature
cid:image007.[protected]@01D50105.0C75F920 cid:image008.[protected]@01D50105.0C75F920

From: Pradeep Desai [mailto:[protected]@hotmail.com]
Sent: Tuesday, September 15, 2020 8:38 PM
To: Consumer Care; CC SIC Bangalore (Dilip N); CC ASIC Bangalore (Vinayaka Prabhu); CC ASIC Bangalore (Vinayak Waskar); CC Coordinator Bangalore
Subject: Re: Call ID: BAN[protected] 706210-1 ISSUE NOT RESOLVED

Dear Taruna,
Your service engineer came today, and replaced 2 jars and told me to check if the mixie works well. I have clearly mentioned in my complaint to give me a new mixie as replacement. This is the 4th time your service engineer has come to my residence but no proper resolution of the problem.
I got a SMS message saying ID BAN[protected]-1 has been resolved. By replacing the 2 jars, I don't consider the issue is resolved. I cannot keep testing and experimenting with your mixie. Request you to give me a new defect free mixie.
Thanks and regards,

Dr. Pradeep Desai
+[protected]

From: Consumer Care
Sent: Friday, September 11, 2020 12:10 PM
To: CC SIC Bangalore (Dilip N) ; CC ASIC Bangalore (Vinayaka Prabhu) ; CC ASIC Bangalore (Vinayak Waskar) ; CC Coordinator Bangalore
Cc: Pradeep Desai
Subject: RE: Call ID: BAN[protected] 706210-1 ISSUE NOT RESOLVED


Dear Sir/Madam, Greetings from Bajaj Electricals
Thanks for writing us regarding your product
By a copy of this mail we are advising our service team to address your concern at the earliest.
Assuring you of our attention all times.
Thanks & Regards,
Taruna Sharma
Customer Care
Description: Description: bajaj logo for email signature
cid:image007.[protected]@01D50105.0C75F920cid:image008.[protected]@01D50105.0C75...⇄


From: Pradeep Desai [mailto:[protected]@hotmail.com]
Sent: Thursday, September 10, 2020 10:53 PM
To: Consumer Care
Cc: CC SIC Bangalore (Dilip N); CC ASIC Bangalore (Vinayaka Prabhu); CC ASIC Bangalore (Vinayak Waskar); CC Coordinator Bangalore
Subject: Re: Call ID: BAN[protected] 706210-1 ISSUE NOT RESOLVED

Dear Taruna,
Gentle Reminder 1:
Email below fyia. There has been no resolution on replacing the mixie yet.
Thanks and regards,
Dr. Pradeep Desai
+[protected]

From: Pradeep Desai
Sent: Monday, September 7, 2020 3:18 PM
To: Consumer Care
Cc: CC SIC Bangalore (Dilip N) ; CC ASIC Bangalore (Vinayaka Prabhu) ; CC ASIC Bangalore (Vinayak Waskar) ; CC Coordinator Bangalore
Subject: Re: Call ID: BAN[protected] 706210-1 ISSUE NOT RESOLVED

Dear Taruna,
Thank you very much for taking quick action.
Looking forward that your service team will be able to take the necessary action to quickly to resolve the issues.
Thanks and regards,
Dr. Pradeep V Desai
+[protected]

From: Consumer Care
Sent: Monday, September 7, 2020 11:32 AM
To: [protected]@hotmail.com
Cc: CC SIC Bangalore (Dilip N) ; CC ASIC Bangalore (Vinayaka Prabhu) ; CC ASIC Bangalore (Vinayak Waskar) ; CC Coordinator Bangalore
Subject: FW: Call ID: BAN[protected] 706210-1 ISSUE NOT RESOLVED

Dear Sir/Madam, Greetings from Bajaj Electricals
Thanks for writing us regarding your product
By a copy of this mail we are advising our service team to address your concern at the earliest.

Assuring you of our attention all times.
Thanks & Regards,
Taruna Sharma
Customer Care
Description: Description: bajaj logo for email signature
cid:image007.[protected]@01D50105.0C75F920cid:image008.[protected]@01D50105.0C75...⇄


From: Pradeep Desai [mailto:[protected]@hotmail.com]
Sent: Sunday, September 06, 2020 3:06 PM
To: Consumer Care
Subject: Call ID: BAN[protected] 706210-1 ISSUE NOT RESOLVED

Dear Sir,

The Call-ID: BAN[protected] 706210-1 is regarding the Bajaj mixie which has a problem. The mixie is not working properly, it gives a lot of sounds, it seems it is going at very high speed and the jar cover just flies off. Your engineer Mr. Gangadhar (mobile number: [protected]) visited twice to check the mixie. In the last visit a few days back he changed the blades. Today, 9th Sept 2020 the blade broke and there was a loud sound. Mr. Gangadhar said he will again visit my residence to check the mixie. I am not happy with so much issue with the mixie, it has given me a lot of trouble since is bought it.

For your reference, I am attaching the pictures of- 1. Broken Blade, 2. Warranty card, 3. Details of mixie, 4. Payment receipt.

Request you take the needful action to replace the mixie at the earliest as it is not working to my satisfaction.
Thanks and regards,
Dr. Pradeep V Desai
Cell: +[protected]

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DISCLAIMER: This message, any attachments, links etc. (“Content(s)”), shall be deemed to be proprietary and confidential information and documents / material of Bajaj Electricals Limited (BEL). The Content is intended solely for the addressee(s). If you have mistakenly received this communication (directly / indirectly), please notify BEL by reply e-mail or telephone and immediately and permanently delete the message and / or attachment(s). BEL does not make any representations or warranties for accuracy of the Content; and also does not represent / warrant that the mail / Content is or are virus-free or secure. It is your responsibility to ensure that viruses do not adversely affect your system and that your messages to us meet your own security requirements and we expressly disclaims any liability towards the same. Any review, retransmission, dissemination, reproduction, disclosure, usage, storage or other use of, or taking of any action in reliance upon, any Content except by persons or entities for the purposes intended shall be prohibited, and any / all liability arising therefrom is disclaimed. The Content also do not constitute an offer, acceptance or even an invitation to offer and also do not conclude any agreement between you and BEL except where BEL and you proceed to execute a written agreement or otherwise BEL issues you a Purchaser Order/Work Order. Recipient agrees and acknowledges that “Bajaj” is a well-known mark owned solely by BEL and any unauthorized use of the mark shall entitle us to seek all remedies available to us under extant laws for time being in force. The contents of this message may not necessarily represent the views or policies of Bajaj Electricals Limited. This disclaimer, aspects covered or related to any Content shall be subject to exclusive jurisdiction of courts in Mumbai, India and subject to laws of India unless otherwise expressly agreed between the Parties under any Purchaser Order/Work Order issued by BEL or any agreement executed between parties which specifically state otherwise.

DISCLAIMER: This message, any attachments, links etc. (“Content(s)”), shall be deemed to be proprietary and confidential information and documents / material of Bajaj Electricals Limited (BEL). The Content is intended solely for the addressee(s). If you have mistakenly received this communication (directly / indirectly), please notify BEL by reply e-mail or telephone and immediately and permanently delete the message and / or attachment(s). BEL does not make any representations or warranties for accuracy of the Content; and also does not represent / warrant that the mail / Content is or are virus-free or secure. It is your responsibility to ensure that viruses do not adversely affect your system and that your messages to us meet your own security requirements and we expressly disclaims any liability towards the same. Any review, retransmission, dissemination, reproduction, disclosure, usage, storage or other use of, or taking of any action in reliance upon, any Content except by persons or entities for the purposes intended shall be prohibited, and any / all liability arising therefrom is disclaimed. The Content also do not constitute an offer, acceptance or even an invitation to offer and also do not conclude any agreement between you and BEL except where BEL and you proceed to execute a written agreement or otherwise BEL issues you a Purchaser Order/Work Order. Recipient agrees and acknowledges that “Bajaj” is a well-known mark owned solely by BEL and any unauthorized use of the mark shall entitle us to seek all remedies available to us under extant laws for time being in force. The contents of this message may not necessarily represent the views or policies of Bajaj Electricals Limited. This disclaimer, aspects covered or related to any Content shall be subject to exclusive jurisdiction of courts in Mumbai, India and subject to laws of India unless otherwise expressly agreed between the Parties under any Purchaser Order/Work Order issued by BEL or any agreement executed between parties which specifically state otherwise.

DISCLAIMER: This message, any attachments, links etc. (“Content(s)”), shall be deemed to be proprietary and confidential information and documents / material of Bajaj Electricals Limited (BEL). The Content is intended solely for the addressee(s). If you have mistakenly received this communication (directly / indirectly), please notify BEL by reply e-mail or telephone and immediately and permanently delete the message and / or attachment(s). BEL does not make any representations or warranties for accuracy of the Content; and also does not represent / warrant that the mail / Content is or are virus-free or secure. It is your responsibility to ensure that viruses do not adversely affect your system and that your messages to us meet your own security requirements and we expressly disclaims any liability towards the same. Any review, retransmission, dissemination, reproduction, disclosure, usage, storage or other use of, or taking of any action in reliance upon, any Content except by persons or entities for the purposes intended shall be prohibited, and any / all liability arising therefrom is disclaimed. The Content also do not constitute an offer, acceptance or even an invitation to offer and also do not conclude any agreement between you and BEL except where BEL and you proceed to execute a written agreement or otherwise BEL issues you a Purchaser Order/Work Order. Recipient agrees and acknowledges that “Bajaj” is a well-known mark owned solely by BEL and any unauthorized use of the mark shall entitle us to seek all remedies available to us under extant laws for time being in force. The contents of this message may not necessarily represent the views or policies of Bajaj Electricals Limited. This disclaimer, aspects covered or related to any Content shall be subject to exclusive jurisdiction of courts in Mumbai, India and subject to laws of India unless otherwise expressly agreed between the Parties under any Purchaser Order/Work Order issued by BEL or any agreement executed between parties which specifically state otherwise.

DISCLAIMER: This message, any attachments, links etc. (“Content(s)”), shall be deemed to be proprietary and confidential information and documents / material of Bajaj Electricals Limited (BEL). The Content is intended solely for the addressee(s). If you have mistakenly received this communication (directly / indirectly), please notify BEL by reply e-mail or telephone and immediately and permanently delete the message and / or attachment(s). BEL does not make any representations or warranties for accuracy of the Content; and also does not represent / warrant that the mail / Content is or are virus-free or secure. It is your responsibility to ensure that viruses do not adversely affect your system and that your messages to us meet your own security requirements and we expressly disclaims any liability towards the same. Any review, retransmission, dissemination, reproduction, disclosure, usage, storage or other use of, or taking of any action in reliance upon, any Content except by persons or entities for the purposes intended shall be prohibited, and any / all liability arising therefrom is disclaimed. The Content also do not constitute an offer, acceptance or even an invitation to offer and also do not conclude any agreement between you and BEL except where BEL and you proceed to execute a written agreement or otherwise BEL issues you a Purchaser Order/Work Order. Recipient agrees and acknowledges that “Bajaj” is a well-known mark owned solely by BEL and any unauthorized use of the mark shall entitle us to seek all remedies available to us under extant laws for time being in force. The contents of this message may not necessarily represent the views or policies of Bajaj Electricals Limited. This disclaimer, aspects covered or related to any Content shall be subject to exclusive jurisdiction of courts in Mumbai, India and subject to laws of India unless otherwise expressly agreed between the Parties under any Purchaser Order/Work Order issued by BEL or any agreement executed between parties which specifically state otherwise.
CC SIC Bangalore (Dilip N)
Wed 9/16/2020 6:39 PM
Dear Pradeep, I have clearly mentioned, we shall provide service – if its not working . We have replaced Jars, as per last complaint . Thnx & R’s Dilip N

Pradeep Desai
Sun 9/6/2020 3:05 PM
Dear Sir, The Call-ID: BAN[protected] 706210-1 is regarding the Bajaj mixie which has a problem. The mixie is not working properly, it gives a lot of sounds, it seems it is going at very high speed and the jar cover just flies off. Your engineer Mr. Gangadhar

PLS NOTE: I am not able to attach any file. it simply says the file size is more than 32 MB even when it is less than 3 MB.