[Resolved] Bajaj Electricals — Not satisfied with Service

 
5 Reviews
 Abhishek Nagrale
HI,

My complain no is 3485749.

My induction is not working since two weak, i register a complain for facing a small problem. Before two days an Executive come to home and repair it i pay him 50 Rs charge for traveling charges also even its in the warranty period. The problem was solved but facing another problem, showing another type of error Showing E-9 error.

Calling to executive and prompt service but still no executive come.

the Induction is just 3 months old and facing such problem.

Phone No- Prompt: [protected], Bajaj Executive: [protected].

Thanks,
Abhishek
[protected]
Complaint marked as Resolved 
Dear Sachin, Amit, Binu & Other support team,

Thank you so much for your kind support.
I got my all Money refund from D-mart.


Dear Customer complaints team,

Thank you so so so so much. I would like to close my all the complaints against Bajaj Electrical.

Regards,
Abhishek


Much appreciation for your sudden response, and also from the Bajaj Electrical (Prompt service).

Today another executive has come to home and PCB has been replaced.

I Hope if this was done in the first visit when the first executive get call for this complain. and i would not have to register complain on consumercomplaints.

In the first visit i pay 50 Rs for traveling to first executive, may be the first executive wants more money (so not do his best), because in the second visit the executive change & didn't ask for 50 Rs traveling charge on second visit.

I hope if corruption will be stopped.

Complaint Status


[Nov 14, 2013] Bajaj Electricals customer support has been notified about the posted complaint.
Updated by Abhishek Nagrale, Nov 15, 2013
Much appreciation for your sudden response.

The PCB has been replaced, on today.

I Hope if this was done in the first visit when the first executive get call for this complain. and i don't need to register complain on consumercomplaints.

May be the first executive wants more money (i give 50 Rs for traveling), because the second executive didnt ask for 50 Rs traveling charge which ask by the First executive.

I hope if corruption will be stopped.
Updated by Abhishek Nagrale, Nov 29, 2013
Dear Team,

Still the induction is not working.
The sensor is Not detecting any of the Cookware onto the Induction.
The Bajaj service center has taken this induction under supervision near about 3-4 days.
And they return me today but the induction

I suffer with this problem, since were more then 20 Days.
My Call no is 3605206, and the older one is 3485749.
Kindly Guide for further course of action.

Regards,
Abhishek
[protected]
Updated by Abhishek Nagrale, Nov 29, 2013
Dear Team,

Kindly mark as Unresolved.

As the induction is Not working properly.


Thanks,
Abhishek
[protected]
Updated by Abhishek Nagrale, Dec 06, 2013
Don't get Any Response of replacement of refund of money.
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

Dear Mr Nagrale,

We have received your complaint and we will ensure it is resolved soon

Regards,
Team Bajaj Electricals
Dear Mr Nagrale,

A per our technicians diagnosis, and as per the communications, we understand that our product is functioning as per norms.
We understand you are facing a difficulty of induction cooker of other brand so request you to contact the respective manufacturer.
Also feel free to get back to us if you have any queries related to Bajaj products.

Regards,
Team Bajaj Electricals
Dear Sachin,

I think you have to once ask the technician before blaming to other brand pressure cooker. (mo [protected]).
The pressure cooker is working on 160 degree temperature, but if i increasing the temperature or decreasing the temperature then the Induction not detecting the Cooker.
Kindly talk to the technician as he is also know the problem.

Also this cooker i use from the purchase of this induction. and till now no any problem found.
But after this changes of this PCB this problem facing. WHY???
Also the cooker is working on other Induction (the same i saw to the technician).

While there was other problem was facing it saws E1 error after 5 seconds of starting.then Sudden turn off.
This E1 error showing with other induction based cook ware.
Kindly note that this was another problem i was facing after repairs.

What the hell is going on, after every repairs a new problem facing.

I dont want this Induction, now give my all the money back.

I dont want to take any replacement also for this product.


Kind regards,
Abhishek

On Wed, Dec 4, 2013 at 8:58 PM, CC SIC Mumbai (Sachin Udole) <sachin.udole@bajajelectricals.com> wrote:
Dear Concerns,

We have check all parameters for this induction cooker and according our inspection this induction cooker is working fine for all the parameters mentioned in induction cooker.

Problem is in other brand induction base pressure cooker for which we can't make any correction in product .We also not able to make any correction in either induction cooker or in pressure cooker and requested you to check this induction cooker other available pressure cooker which can work .

As this product is working fine we can't replace the product to customer .as you have mentioned that the same pressure cooker is working on this product which we can't check and also the said induction cooker May stooped working due to not suitable pressure cooker used.

We have replaced the new icx-7 PCB for this product which is working fine.

This is for your information please.

Thanks and regards,


Sachin Udole
Sent from my iPad
Definitely, this is faulty induction. the Two more problem i facing are describe below. Can this was not detecting during inspection? But when your technician was coming to home and we both inspect how this was working, then it was notice the below second problem.

First: It works only for 2 minutes and its sudden turn off and showing E1 error. And this is problem is showing with Each and Every cookware even with SS cookware induction based fry pan, induction based Tava also.
Second: Pressure cooker is detecting on 160 degree temperature only, with any fluctuation into this temperature. Then the induction not detecting the Pressure cooker. and it turns off. (If there was problem with Pressure cooker then this also not detect on 160 degree temperature agree / not agree). One more thing this pressure cooker is working on my other Reputed branded Induction.

But as per your comment "according our inspection this induction cooker is working fine for all the parameters mentioned in induction cooker", i think you don't know how to inspect.

I want my money refund, because within few months if i facing such problem with this induction and also with your services. And you know the best thing with this induction: after every repairs a new problem facing. how and why? So what is the guarantee i had not facing any further issue?

But Still Bajaj Electronics didn't accept that actually the induction is faulty but blaming to other brand "Problem is in other brand induction base pressure cooker for which we can't make any correction in product .We also not able to make any correction in either induction cooker or in pressure cooker and requested you to check this induction cooker other available pressure cooker which can work ". I use the same Cooker from the purchase.

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    Bajaj Electricals - Not satisfied with Service