Bajaj Electricals — storage electric water heater 15 ltr not working

Storage water heater 15 ltr not working. Depute your engineer to repair the same. It was purchased from csd canteen hamirpur and it has not worked properly since the day it was purchased. My ass is village tikkar po didwin distt hamirpur (H. P). It is located near cars show rooms tikkar. My contact no is [protected]. Please intimate probable date of your engineer arrives to repair the same.