Bajaj Electronics — Non-Receipt of Invoice and Unacceptable Replacement Offer

Address:

31-38,MCR Colony,Badangpet,Hyderabad,R.R Dist

Dear Bajaj Electronics Customer Support,

I hope this message finds you well. I am writing to express my dissatisfaction with the service I have received regarding the replacement of my laptop, and the subsequent issues with the invoice.

On November 20th, 2023, I had my laptop replaced under warranty. While I appreciate the prompt response to my request, I am disappointed to inform you that I have yet to receive the invoice for the replacement. A copy of the invoice is crucial for record-keeping purposes, and its absence is causing inconvenience on my end.

Moreover, I would like to bring to your attention the matter of the replacement itself. I had initially purchased a specific laptop model with certain specifications, and to my surprise, the replacement offered to me is of a lower version. This is unacceptable, as I have paid for a specific set of features and capabilities that are now not being met.

When I raised my concerns about receiving a lower version, I was informed that upgrading to the same specification would require an additional payment. This is highly disappointing and contrary to fair customer service practices. As a customer, I believe it is reasonable to expect a replacement that is equivalent or superior to the original purchase, especially when the fault lies with the product itself.

I kindly request an immediate resolution to these issues. Firstly, I need the invoice for the replacement laptop at your earliest convenience. Secondly, I request that my replacement be upgraded to match the specifications of my original purchase without any additional cost, as this is a matter of honoring the warranty and providing fair customer service.

I trust that Bajaj Electronics values its customers and will take swift action to address these concerns. I appreciate your prompt attention to this matter and look forward to a satisfactory resolution.

Thank you for your understanding and cooperation.

Sincerely,

Shivarathri Karthik
+91 [protected]