Bajaj Electronics — not received emi card

Address:

625017

I have availed a loan 4120CD55067628 to buy a LED tv during november 2017..i have also applied for emi card and paid 400 rupees during that time..they said i ll receive emi card after 3 successfull emi..now i have paid 4 successfull emi and about to pay my 5th emi coming 2 apr 2018 without any cheque bounce or late payment..still now i have not received my emi card..but in customer portal my card is active ..please despatch it asap or tell me where can i get my refund for emi card