Bajaj Electronics — Purchased a new lenovo laptop which was found to be defective_request for replacement or refund for defective lenovo laptop

Address: PS Metro Station, Pemmasani Complex Police Station Plot, 722, Road No. 36, near Madhapur, Jubilee Hills, Hyderabad, Telangana 500081

Dear [Customer Service/Support Team],

I hope this message finds you well.

I am writing to express my dissatisfaction with a recent purchase of a Lenovo Laptop in Bajaj Electronics, Madhapur branch, Hyderabad-500016. Unfortunately, the laptop has turned out to be a defective piece. Despite taking it to the service center for repairs, the issue has reoccurred, causing significant inconvenience.

Given that this is a new laptop, I believe it is reasonable to request either a replacement or a full refund of the amount spent on the laptop. The persistent issues with the device have rendered it unreliable and unsuitable for our needs.

Please let us know the necessary steps to proceed with the replacement or refund process. We look forward to a prompt resolution to this matter.

Thank you for your attention to this issue.

Best regards,
Lavanya Shevelly