Dear Bajaj Electronics,
I'm writing this email with regards to my latest purchase of Samsung side by side refrigerator(RS72R5011SL).
Initially I have enquired and gathered the best quote for this product from Croma, Reliance, Bajaj Electronics (78500) and Vijay Sales(74500) without credit card offers. However i have chosen Bajaj Electronics for two reasons even though i got a best quote from vijay sales.
The reasons being I have purchased lot of electronics from Bajaj Electronics since a long time and the second reason is that Bajaj Electronics (Shaikpet Branch) convinced me saying that Vijay Sales are offering me a good discount as they are selling old stock which are above six months old and Bajaj would provide me refrigerator manufactured in current year (2022).
Considering this though bajaj has quoted higher price over Vijay Sales, I have made a purchase on 8th April 2022.
The product was delivered on 10th April and the doors were tampered and the serial number on the door was of 680liters model with multiple pen marks and scratches. The delivery was done at around 12:00AM in the midnight wherein model serial number and other details on the box were also tampered.
I've reported the issue to Bajaj Electronics immediately as i woke up with all the proofs and evidences and they've replaced the refrigerator a week later on 18th April with Sep 2021 model which is 7 months old and the box still being tampered with the model number of 681 liters which was barely visible as it was clearly scratched.
I now have a doubt if the product is genuine or of the lower capacity than 700L.
And if the product is genuine with the same serial number and same as 700L. As per my initial discussion with sales executives and floor manager of Shaikpet I was getting good discount from Vijay as they were giving 2021 manufactured but in this case i had a loss as even bajaj gave me 09/2021 manufactured product.
As I've always been a loyal and a long term customer to Bajaj, I'm looking forward for a support and compensation for the loss.
Hoping you will address this on priority and provide me with the best you can.
PFA bill and other photographs for your reference.
Regards,
Karunnya Teja Chaganti.
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