Bajaj Finserv — 400ecf[protected] emi was paid on time yet i received charges and cibil score was messed up

Address:

500059

I purchased a phone on flipkart with bajaj emi card (This was my 3rd purchase) my bank account details were updated but i was charged with bounce fee, some stupid charges even after making all the payment.

I have been working with them since november 2018 to resolve this issue but only to be tossed around.. I went to their branch in dilshuknagar i was literally abused for raising my voice to get them to do the right thing.

Loan account no: 400ecf82187304

First emi: 28th july 2018 for 5000 ref id:[protected]

Second emi: 8th august 2018 for 5000 ref id:[protected]

Third emi: 4th september 2018 for 5000 ref id: nuti[protected]

Someone please look into this and advise, my cibil score is messed up because of their faulty system. Everytime i call the toll free number i am being told 5 days to work on it. Its been 5 months still no update.