[Resolved] Bajaj Finserv — Consumer Loan - hitachi Refrigerator | |||
I had taken a consumer loan from Bajaj Finserv for hitachi refridgerator few years back from Thane. The representative of Bajaj had literally forced me to take it saying Zero% hai etc. The Representative then (I doubt on purpose) made a mistake in my ECS details. I was irritated every month when I used to get a call saying there was a mistake from our end and we apologies, but will send our person to collect the EMI. finally I decided to foreclose the loan. After foreclosure I still kept on getting calls for payments and settlement. When I spoke to Customer service, they said there is a problem with their software and so they are unable to issue a settlement letter while, the system is also not updating the balance. They also told me to ignore the calls as it would stop in a month or two. This never happened and I still get calls today. The reason given is my cheques were bounced for which they penalised. If I made the payment on time and also foreclosed the loan, they should have avoided deposit of cheques or charged the amount then itself for foreclosure (which they anyways did as a penalty for foreclosure). Bajaj calls it a Zero% loan but actually cons people by various means. Then the customer service (recovery) is so rude that they abuse you and treat you like a beggar. I get calls even today trying to warn me that they would put my name in CIBIL. I have the statement of account and have also filed a complaint with CORE.NIC.IN but these guys dont stop. I plan to disconnect my number now and get a new one. If anyone pays any heeds to complaints here... then let me assure that I will never buy anything of Bajaj and forget about recommending will narrate this incidence to everyone. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Bajaj Finserv customer support has been notified about the posted complaint. | |||
5 Comments | |||
Comments
Dear Sir/ Madam.
Thank you for sharing your Loan Account Number. We have already initiated the process of resolution of your query. You shall hear from us asap. During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.
With regards,
WeCare
Bajaj Finserv Lending
Thank you for sharing your Loan Account Number. We have already initiated the process of resolution of your query. You shall hear from us asap. During this time, should you wish to contact us, please write to us on [protected]@bajajfinserv.in mentioning your Loan Account Number in the subject.
With regards,
WeCare
Bajaj Finserv Lending
Dear Sir/ Madam.
With reference to your post and our discussion, we would like to inform you that currently your Loan account number 4050CD00235285 has an outstanding penal charges of Rs. 9750/- due to an inadvertent error from our end in updating your ECS details in our records. We would like to inform you that we have reversed these charges and your loan stands closed in our records.
We have sent across the NOC for your loan in a separate email to your registered email address. Alternatively, you can also view/download your NOC by using your Experia Login Id & password.
For any further clarifications, do write to us at [protected]@bajajfinserv.in
With regards,
WeCare
Bajaj Finserv Lending
With reference to your post and our discussion, we would like to inform you that currently your Loan account number 4050CD00235285 has an outstanding penal charges of Rs. 9750/- due to an inadvertent error from our end in updating your ECS details in our records. We would like to inform you that we have reversed these charges and your loan stands closed in our records.
We have sent across the NOC for your loan in a separate email to your registered email address. Alternatively, you can also view/download your NOC by using your Experia Login Id & password.
For any further clarifications, do write to us at [protected]@bajajfinserv.in
With regards,
WeCare
Bajaj Finserv Lending
Thanks consumer complaints for taking it forward with Bajaj Finserv and highly appreciate quick resolution on the same. My question though is.. Shouldn't I deserve damages for the harassment and mental agony caused. From the above response, it is highly visible that Bajaj Finserv has been giving the consumer an extremely agonizing treatment, by charging for their error. As mentioned before for 3 years, Bajaj recovery team have been hounding me with calls at various times of the day and also using abusive language. One Mr. Mujeeb Mahtab was the worst who had used such a Foul language which cannot be described here. I should not only be compensated for such a long harassment an agony but Bajaj should also be penalised so heavily that they do not commit this kind of mistake ever in future.
I was provided the NOC & SOA from Bajaj after the complaint was lodged. The response from Bajaj Finserv is in the comments above. Inspite of all this, Bajaj has sent me a SMS to pay off Loan of 9750. I really do not understand how Bajaj works and this is prompting me to file a complaint against Bajaj now. This is nothing but harassment.
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4th Floor, 271 Business Park, Model Industrial Estate, Goregaon East, Mumbai, Maharashtra, India - 400063
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LOAN ACCOUNT STATEMENT FOR 4050CD00235285
LOAN DETAILS
Loan Amount 31, 500.00
ROI 0.00%
Tenure 12
EMI Received 21, 000.00
Last Disbursal Date 28/11/2011
First Due Date 05/01/2012
End Installment Date 05/08/2012
Advance Instl.Amount/Number 10, 500.00/4
Status Active
Future Installment Amount 0.00
Future Installment Number 0
Future Principal Component 0.00
Future Interest Component 0.00