Bajaj Finserv — customer representative contact and ecs changement service

Address:	Kanpur, Uttar Pradesh, 208012
Website:	www.bajajfinserv.in

I am very old customer of bajaj finserve and taken many durable loans from Bajaj. But Bajaj Finserve have no facility for customers. They provided only computer generated voice calling no any representative they have to talk with customer and guide them properly . Also they not replied properly in mails [protected]@bajajfinserve.com. I mailed many emails to bajaj for many kind of complaints but they always provided cheap worst wasteful replies. They have only time and representative to force customer to pay due and extra charged amount but they don't have time to guide their customer and help them in their complaints also understand them and also to work in their requirements. My loan no. is 457ECF93238444, I taken mobile in emi from bajaj on October 2018 in 1834 /- monthly deduction . My old bank account of Hdfc Bank has been linked in bajaj finserve. Due to change of Company and job by me my last bank account was changed from hdfc to Pnb Bank. and to changement of ecs systems i submitted ecs changement regarding documents in Bajaj Finserve Branch Kanpur on 12th of November 2018 as per Bajaj Branch Employee requirements like ECS changement form and Cancelled signed cheque. But they not changed linked account and charged late payment fees 450/- due to dishonour of cheque in Hdfc account. I said them many times that i submitted ecs documents in your branch but they don't have value of their customer and their any problem. I mailed regarding this and got mail like they not get any ecs changement form and document from 12th november 2018 to 18th of december 2018. And they don't have responsibility to contact self to their to query regarding this same. Also when their representative asked me in call to pay due bounce charges he also said in worst tone that for this you had to visit time to time to our branch to update it. we can;t help you into this and you had to pay any how bounce charges either into this had mistake of our company or branch. It is the last time when i purchased any thing from bajaj and will never go to choose ever Bajaj again and also never refers any for Bajaj.