[Resolved]  Bajaj Finserv — elite emi card payment done but card not processed

Address:

Indore, Madhya Pradesh, 452001

My bajaj finserv consumer id is 10444919. I am a genuine and an existing customer of bajaj finserv for past 6-7 years and hold emi card ending with 1018. I received an email regarding bajaj elite card. As per the instructions i have paid rs.4777 on 18th march 18 (Txn id lybk[protected]).in return i received transaction successful message. Since then i have neither received any call nor any message nor any email regarding the status of elite emi card. I have been continuously trying to contact bajaj finserv digital lounge customer care to no avail. On connecting no one answers the call even after waiting for more than an hour. The company has not resolved my complaint even after mailing to [protected]@bajajfinserv.
The service of the customer care is putrid and not present at all. I'm dissatisfied, frustrated, angry and taken aback by the quality of service of by bajaj finserv.
This is my humble request to you to either refund the amount or to issue the card at the earliest. Please ensure that you are taking right decision as soon as possible.
Thanks.