Bajaj Finserv — EMI Card issued and blocked | |||
Hi WeCare Team, Below are my details - Customer id is 1946 1686 EMI card : [protected] Card was blocked due to late payment . when i visited your branch, they told me that this will be temporary and will be released in 95 days. The card was dispatched but in inactive mode. The SMS was - ' We regret to inform you that your EMI preferred card has been temporarily blocked as per terms and conditions of the company ' It is almost 3 months before. my ECS amount getting cleared 2nd of every month. Now, i need o[censored]sing your service for my children school expenses. Could you please tell me when card will be unblocked, if it is taking more time means then i have to look for alternate solution for my school expenses for which i have to pay school fees immediately. My CIBIL score is 761 and having no other loans other than Bajaj Finserv consumer durable item purchase loan. Let me know whether this will affect my CIBIL score . i have mailed this same to [protected]@bajajfinserv.in . But there is no reply, so i m posting here. Your reply will help me to look for other alternate resources if it is not possible for card unblocking immediately. Thanks for your support and kindly update me on this. Regards Srithar Was this information helpful? | |||
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Bajaj Finserv customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Sir/ Madam.
We have initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject.
With regards,
weCare
Bajaj Finserv Lending
We have initiated the process of resolution of your query. You shall hear from us in the next 48 hours. During this time, should you wish to contact us, please write to us on [protected]@bajajfinservlending mentioning your Loan Account Number in the subject.
With regards,
weCare
Bajaj Finserv Lending
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4th Floor, 271 Business Park, Model Industrial Estate, Goregaon East, Mumbai, Maharashtra, India - 400063
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Anyhow, just wondering about your credit policies you have and providing EMI card by collecting 200+ Rs but without activating.
As you have mentioned in your email as below -
' There are multiple factors considered as part of the credit policy such as Low CIBIL score, income, residence and office verification, overall credit performance of the individual across other lenders etc .'
Low cibil score - 761, is it low cibil score ????
income - more than 1 lakh per month as a salaried person ...is it low income ????
residence and office verification - everything was verified after i bought your consumer durable loan for my LED tv...
Over all credit performance of the individual across other lenders - i dont have any loan like auto loan, home loan, personal loan, credit cards etc ..- i have closed and paid all my loans and dues to all lenders long before. even you can check with my cibil report attached along with my profile in your portal .
It is not that, i expected your loan and for refusal of loan i m talking against . Better you stop collecting 250 rupees from every customer for EMI card ( which i have no chance to use till now, before handed over to me it was deactivated, but you have given me a de-activated card ??) and forcing to pay insurance which comes around 5, 500 rupees for my LED tv.
Considering all those, better you have fine-tune your system issuing a EMI card . Don't collect 250 rupees and giving a dummy card . Don't force for insurance for consumer products .Your revenue model should be not by fooling the consumer but by proper way of informing the consumer before giving a EMI or loans. Instruct them all your terms and conditions as you menttioned as above. Then no one will offer for your EMI card or loan .
Anyhow, thanks for your prompt reply on my query for your customer service . Atleast you have courtesy enough to reply back to me.
Thanks Again and keep up the customer service at-least.
Srithar
Dear Customer, i
Thank you for writing to us at Bajaj Finserv.
We regret to inform you that, we are unable to offer you EMI card currently, in line with our credit policy.
There are multiple factors considered as part of the credit policy such as Low CIBIL score, income, residence and office verification, overall credit performance of the individual across other lenders etc .
In adherence to our credit policy we are unable to process your request
For any further clarifications, please write to us at [protected]@bajajfinserv.in
Bajaj Finserv assures you its best service, always.
Yours sincerely,
Bajaj Finance Ltd.
Our Customer Service Toll free numbers have changed.
You can reach us on the following numbers, for which call charges are applicable:
For EMI Card queries call[protected]
For queries regarding all loans other than Durable Finance call[protected]