[Resolved]  Bajaj Finserv — Excess amount deducted is not credited back to my account

Address:	Hyderabad, Andhra Pradesh, 500019
Website:	Bajaj Finserv

Dear Sir, This is the complaint I am writing for second time w.r.t same problem. Bajaj finance is deducting excess amount from my account even though I have cancelled the loan account, And making false promises that the excess amount dedcuted will be credited back to my account. Initially I have purchased two products in Bajaj Electronics showroom through bajaj finance, with loan account CD nos: *4000CD11144888*, *4000CD11144899*(loan amounts: 2850/-, 2650/- respectively). After few days due to some problem with the bajaj electronics people, I have cancelled one of the product and hence I also cancelled the respective loan account mapped with that i.e., 4000CD11144899, by sending a request to the same mail id(i.e., [protected]@bajabfinserv.in).The service request no for that is: *SRN03528237*. And It got cancelled also. Now my EMI should be 2850/-, but they have dedcuted 5500/-, which includes EMI for cancelled loan account. Long back itself I have requested Bajaj Finserv people to update their records, but they haven't updated, due to which this month also 5500/- dedcuted instead of 2850/-, regarding this when I wrote to the customer care they said that, They have updated now(reflecting from Nov 2015), since they haven't updated last time. In the starting of this month I recieved a call from bajaj finserv executive saying whatever the excess amount got dedcuted, that will be refunded back to my account.But till now they have not refunded. When I have written to the customer care people regarding this problem they are not responding/replying to my query . The following are the Service request nos SRN04026471, SRN04050139. Really this shows how reckless the Bajaj Finserv is towards its customers.