Bajaj Finserv — loan moratorium request ignored multiple times

This is in continuation to the issues faced trying to request loan moratorium.
On 27th march, i sent email requesting loan moratorium and no reply came. Then they send a new email asking if i wanted a moratorium and i replied saying i wanted one on the 31st of march - again no reply to this email.
Again another email came on april 1st asking to raise a request on their website which did not work till april 2nd due to an error. On april 2nd i raised a request on their website though the amount was debited and this was the only money i had to survive through the lockdown. As per their initial rules they were supposed to refund anything debited if customer is raising a request for moratorium within 5 days from emi date. - nothing refunded till date
On april 2nd i received whatsapp message saying moratorium request under process
On april 4th i received another sms saying moratorium request processed and will reflect in the account within 7 days.
On april 5th i receive a call from a person from bajaj finance named kashif asking me aboutnthe trouble and reassuring me that the moratorium has been processed. So far so good.. Correct?

Problem starts here:
On april 10th they ask for more time till end of the month because of lockdown which we can understand.
On april 16th i sent follow up mail - no reponse
On april 24th i reached out to grievance cell - looks like there was no such department as there was no reply from here either
On april 26th customer care emails saying march moratorium is not possible now, if you dont pay for may we will consider may and june moratorium

Now the ignore game starts, they ignored all the emails that i had sent from march 27th. And looks like everyone was going through a state of amnesia or had an alzheimer condition including the guy who interacted with me reassuring the request was processed.
On may 2nd i did not pay the emi and the harassment to pay up started. Everyday there are at least 4 or 5 people calling asking to make a payment. Each time i explain to them about the reason it was not paid which they dont seem to be noting down because the next call is in 10 mins.
One sales executive contacted me over mesage and i explained to him about he situation with all necessary screenshots and as per him it was escalated to manager. He advised me to send another email to wecare as they are the ones approving the moratorium. I also contacted mr kashif who now has a different story saying "i dont remember if your moratorium was approved" and asked me to contact sales manager however he could not even guide as to who my account sales manager was.
Anyways i contacted some sales manager mr nataraju who heard the concern and said he will check however still not heard anything from him.
Today on 9th may i receive an email from bajaj that the moratorium had to be requested before 25th of april. So what were they doing when i sent them so many emails from 27th march?

Moral of the story-
Never dream to have your own house
Even if you decide to have a home never go with bajaj housing for a loan, because they take you for a frustrating ride. This was the biggest mistake i ever made by transferring my home loan here without proper research.

Long story short, there is no customer care in this place, they are not bothered about what situation the customer is they just want to harass.
They do not read emails or make notes in the customers account about any changes in the account.
From march 27th till today may 9th 2020 i am still struggling with a moratorium request and i am sure this is going to continue because rbi also doesnt seem to be taking any action.
All possible screenshots have been attached below.
Also heard rbi is extending the moratorium. What is the use when lenders are playing around with the initial 3 months moratorium request.
What is published on their website is not in practice and everytime an email with a different rule was sent across. It was easier to say we, bajaj finance is not going to offer any moratorium regardless of what you the customer has to say.
It is likely that my cibil is going to be affected because of this though it was announced otherwise.
Sad to see no action is being taken against such lenders for the torture that they put us through.