Bajaj Finserv — mislead about cashback and pre-approved rbl credit card

Address:

New Delhi, Delhi, 110092

To the duping master via this consumer forum...

Reference to our previous interactions pertaining to the loan account 401rem[protected] where i was promised for a cash back of rs 300 post 1st emi clearance which has so far fetched nothing other than fictitious and halloween claims of resolution from mismanaged and irresponsible customer support team who i believe have mastered the art of misleading...

It was clearly specified and the placards displayed the same offer during the festive shopping season of jan-26-2019 entitling a cashback of 300 on purchase of 10k and above, which has, for my stunning surprise, not taken place even after the passage of 3 months altogether

Highly disappointed with myself for choosing you over the most reliable and competitive service providers available in the market, i just can't believe that i relied on such a duplicitous and misleading business who have taken my entire reliability and trust for a total toss, maintaining such an irresponsible and belying attitude...

Upon contacting customer support, they just beguiled me &
Pretended to be addressing the longstanding issue and acted as if going to resolve it but surprisingly vanished from the scene thereafter, never to turn back...

That's not the end... Bajaj emi card app displays our pre-approved offers allocated based on our past relationships with them, 5 such fictitious and illusionary offers shown up in my app entitled me for a variety of financial products, to name one, it showed a pre-approved bajaj rbl credit card offer and upon showing interest for the same & to request a call back from the concerned department in order to understand the product features, i stunningly got counterproductive calls relating to some personal loan i had never shown interest in and had been advertently rejecting their offers during tele-conversations, astonishingly they had initiated a cibil inquiry against the same personal loan i know nothing about, without my knowledge & consent which is unbelievably shocking, raising a serious concern of insecurity

I had been, since last three years, since i opted out for bajaj finserve card thinking that i am on the most reliable and trusted financial brand of india who are focused and abreast on customer delight and satisfaction and most importantly distinct about their commitments and claims but my entire belief has turned contrapositive due to the beguiling acts stated above, have been the most loyal customers ever since i opted for their services, maintaining a crystal clear and unblemished track record uncompromisingly but in return, my reliability is being compromised

I believe it's high time for me to wake up from the disguised slumber and clear off all the outstanding dues of active loan accounts, whatever leftover, surrender the plastic card and better opt for a reliable and committed financial brand as the current status of my belief predicts a heavy toll on our reliability in future which would be a disastor

...

Unfortunately bidding adieu to misleading masters reluctantly due to poor and misleading servicing...

No one from their higher escalations will ever be bothered to revert, instead they just revert with a misleading mails to deviate customers attention and to properly dupe them...

Shame on them...