Bajaj Finserv — Misuse of KYC database

Address:

Mumbai

This is to inform you that I have not applied for any credit card yet infect cancelled a card which was to get approved on payment of joining fees and annual fees. I denied both before approval.

The number with the name Mr SIngh (As per true caller) [protected] was in touch regarding the details as to a particular card however the same was a different variant which required payment. I was given all the false information that this was a free card and no payment is needed. After which a bank executive was sent who did complete KYC and later asked for payment towards the card. I denied and asked to cancel the application.

After which I kept receiving promotional messages. I informed Mr Singh that I'm not interested and hope the application is cancelled. He again approved some other free RBL bank credit card without my permission. The same is dispatched already and is in transit. Kindly cancel and remove me from the mailing list as well. I'll put this on social media for them to not get trapped with unprofessional people and banks like this.

Take this on note if any misuse of my KYC document caused any loss to me then BAJAJ Finserve & RBL bank would be held jointly liable as i have not initiated any application at my end.

Also this implies that customer KYC is misused without customer permission. I have never applied for any supra RBL card which is approved and dispatched without my knowledge. I'm also going to raise with appropriate authority for criminal breach of trust.

Also i have all the messages about the product I spoke with Mr SIngh [protected] and the product that is approved and sent without any communication. It is a serious issue with customer database with such an unprofessional people. Also i spoke to bank executive who was sent for KYC he gave his manager's number to talk about the issue Arfat Shaikh [protected] he is also not picking up the calls. Tried number of times. Entire company and people associated are fraudsters.

After which i tried reaching the number Mr SIngh [protected] but the same has blocked me and now switched off. This is customer support at "Bajaj Finserve". I can now surely say it is a fraud company and misusing its database. I am going to reach out to bigger groups and raise the issue.