[Resolved]  Bajaj Finserv — Personal loan: unnecessary deduction during loan processing (For creditvidya)

Address:	560085
Website:	www.bajajfinserv.in

My loan application number:[protected], hello, this is nagarjun from bangalore. I've applied for a personal loan in bajaj finance ltd 3 days before for 2 lakhs, i was told that only processing fees of 1.5% will be deducted while disbursing the loan but they added a product called credit vidya without my notice which costs 1500 rupees which is no use for me and i got only 1, 94679 rs. Even the customer care persons admitted that the amount is less and asked me to contact their grievance team. Based on discussion with customer care employee i've sent the statement which i got from bajaj finance. A customer care person contacted me and sent the split up of documents. I found that amount of inr 1500 has been deducted in the name of "credit vidhya". When i asked about it they sent me an email statement with credit vidhya report. It is just an advice to take loan and to determine how your cibil points will be rated. I don't need such study reports as i knew it already and there is no use of such reports. This seems to be hidden charges without informing the customer. I asked for the amount to be refunded in my account. The customer care person said he will take up this issue and arrange for refund. But again i got the same report in the name "financial fitness report". I really don't need such useless reports for my rs.1500. Therefore it seems bajaj finance is looting customers money by these hidden charges. Atleast this should have been informed earlier, if it is informed i would have not taken loan from bajaj finance. Now i've to cancel this loan because of their poor actions. If they charge some amount for closure then i've to go to consumer court as no choice left for me. For other friends those who are planning to take personal loan, please take it from reputed banks (Transparent charges) instead of these financial looters... I'm expecting a reply or response from bajaj finance. I'll update in this forum until my issue gets resolved.