[Resolved] Bajaj Finserv — refund received in wrong account

Avinash 29

from Bhagalpur, Bihar

Address:	411014
Website:	[email protected]

Dear sir, i have made a advance emi against emi card whom i have asked for refund and they have refunded in my hdfc account at 11 december and i have already changed the ecs one month before in 10 november. Due to this i cannot use that money, as the hdfc account was not in operation since 1 years. Kinldy help.

Avinash ranjan
Loan a/c :-6l8rem55173202

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Feb 6, 2018

Complaint marked as Resolved

Bajaj Finserv customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2017

Bajaj Finserv Customer Care's response Hi Avinash, Greetings from Bajaj Finserv! We have noted your details and we will get back to you within 24 working hrs.Thank you

Dec 23, 2017

Updated by Avinash 29 Thanks for Your Concern, i have got a call from bajaj finserv media support team, As they have promised that they will revert the refund in active account.
Once i got the refund, i will share the details here.
Thanks & Regards
Avinash Ranjan

Verified Support

Dec 27, 2017

Bajaj Finserv Customer Care's response Hi Avinash, Greetings from Bajaj Finserv! As discussed we request you to kindly share your bank statement with us in PDF format to validate our records.Thank you.

Jan 02, 2018

Updated by Avinash 29 Thanks for concern, but I have contacted bank, and they say any statement doesn't not show the amount in minus, it only shows in Mobile app in Balance.they have actived my id for few minutes, so that i can login the mobile app.i am sharing screenshot showing the balance after deduction.

Jan 02, 2018

Updated by Avinash 29 And i Have tried lot, after that i have raised the issue, I Am Normal earning member and 4980/- lots to me.My concern is Genuine, i am accepting that you have send the money in hdfc account but that account have approx 7000 /-minus balnce so they adjusted the whole amount, and i have already conveyed that not transfer any amount to hdfc bank account.After all today I have not stoped the EMI which deduction was on today, but If I will not refund or amount adjusted in my EMI the i will not oay further EMI.

Jan 12, 2018

Updated by Avinash 29 Dear Sir,

I have also informed to Your telephonic Officer that without taking my concent they have refunded the amount in HDFC Account.

The main Issue is that my ecs mandate have changed one before your neft process, and on 2 nd December You are deducting emi from Axis Bank and on 11 December your are refunding on Hdfc bank, is This your financial system.

And According Your Telecaller EMI got refund in that account from which recent EMI deducted, Then Where are your financial expert.

I am very sorry, due to your fault i will not suffer, i am going to block all your future EMI and ready for the legal Action.