[Resolved]  Bajaj Finserv — regarding phone safe insurance

Address:

West Tripura, Tripura, 799001

I Kamal Debbarma of Agartala, Tripura as iam the existing customer of bajaj finserv from last 2017 company provide me a EMI card and with those EMI card i have purchased a mobile of samsung j4 cost of Rs.9990 on 4th June 2018 at the time of purchase i have not taken any kind of Insurance and i have to pay Rs.1666 EMI per month for 5months against my loan account number U25DPF78364741 but after 7 days i have got a msg that against my above loan the insurance has been processed and i have to pay more Rs.1399. And on that time i have talk with an employee of bajaj finserv named SAIKAT SAHA and he advised me wrongly(call record have with me) that the problem will solve if i submit an application in Agartala, Tripura office after deduction of 1st EMI and regarding this above problem i have confirm so many times over phone with him and he always said the same thing.On his words i have submitted an application on
7th July 2018 and also after submission i have discuss with him on that time he was same on his words.But on today 19th June2018 when i arrived their office to know about my complaint status the person from helpdesk said to me that they cant do anything regarding this as i have not lodge an application within 15 days from the date of issue of Insurance. In this way employee named SAIKAT SAHA harassed me like this. I have also mail the matter to [protected]@bajajfinserv.in on 28th June 2018 via mail and also given mail to [protected]@bajajfinserv.in on 1st July 2018 but did not get any response regarding mail.
Now should I lodge an compaint against MR.SAIKAT SAHA to nearest police station or Should I complaint to Consumer Forum against bajaj finserv regarding the above matter for solve.