[Resolved]  Bajaj Finserv — top up on flexi loan

Address:

Ranga Reddy, Andhra Pradesh, 500049

Hi,
My name ramesh i applied flexi loan laon no 400spf42227424 which i took on 16.06.2017 for amount 450000 with processing fee is 1.8 % and other i. E 9780 and insurance amount 22500. Final amount dispatch is 438121. Which is fine up to now.
I took top up on existing loan on 20.02.2016 and i got approval for top up 400000 with processing fee 1.25 % and other i. E. 6199 on top up amount and no extra charges for insurance are commitment given my sales execute person name :venkatesh gupta, emaild :venkatesh. [protected]@bizsupportad.com, phone no :[protected]
While collection documents.
I have trust sales person and i received mail as per his communication. But after my top up loan no 400spf65622900 is dispatch i got amount 366484.

Total top-up amount : 4, 00, 000
(-) total charges : 6199
Balance amount i should get from baja : 393801
But actual dispatched amount from baja :366484
Difference amount :27317

There charged me twice on insurance and processing fee.
When i try to call bajaj person venkatesh gupta (Venkatesh. [protected]@bizsupportad.com)
He is not responding to me call or mail.