Bajaj Finserv — Wrong mapping of bank account for EMI debit

Address:

400706

For my loan account number Loan 4050CD22965157, wrong bank account has been mapped for the EMI debit. Despite giving 2 cancelled cheques, the correction has not been made. I am writen to the loan processing officer Kiran Shinde at Reliance Digital @ Belapur with copies to gaurav.[protected]@bajajfinserve.in, prarthana.[protected]@bajajfinserv.in, but failing to get a response and the needful done. on the other side I being chased by teh collection team but when I wanted to pay online, it is asking me to pay the penalty for no fault of mine.

I written upmteen mails since I took the loan in May 2016. The irony is, I have another loan running with them which is correctly mapped to my Yes bank.

I am really shocked and lost with the way things are moving with resolution