Bangalore Electricity Supply Company Limited [BESCOM] — electricity bill paid online, account debited but status as transaction failed

Address:106, sindu bairavi apartments, 560066

I live in 106 sindu bairavi apartments, happy valley, white field, bangalore.
My customer id with bescom is[protected]
I made a payment of 2037 from my icici account towards electricity charges.
My account got debited. But billdesk showed my transaction as declined.

When i checked the bescom account again the amount is showing as not paid.
Please find my statement attached.

Kindly do the needful to resolve this issue
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    Bangalore Electricity Supply Company Limited [BESCOM] Phone
    +91 80 2287 3333
    Bangalore Electricity Supply Company Limited [BESCOM] Address
    BESCOM Corporate Office, K.R.Circle, Bangalore, Karnataka, India
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